Call centre agent

Phakisa Holdings; Bloemfontein; On-site; ZAR 50 000 - 200 000; Part time

Job summary

A reputable hiring company is seeking a dedicated Call Centre Agent for a temporary role in Bloemfontein. The successful candidate will provide exceptional customer service by managing inbound and outbound calls, resolving inquiries, and ensuring customer satisfaction. Previous experience is preferred but not essential. Excellent communication skills and the ability to work under pressure are necessary for this position.

Qualifications

• Previous experience in a call centre or customer service environment preferred.
• Ability to work under pressure and manage multiple tasks.
• Professional and positive attitude.

Responsibilities

• Handle incoming customer calls promptly and professionally.
• Provide accurate information about products and services.
• Resolve customer issues efficiently.

Skills

Excellent communication skills

Good listening and problem-solving abilities

Basic computer literacy

Education

Matric (Grade 12) or equivalent qualification

Job description

Overview

Summary: Seeking a dedicated Call Centre Agent to join our team in Bloemfontein on a temporary basis. Previous experience is preferred but not essential. Requires excellent communication skills and ability to work under pressure.

Position Information

Job Title: Call Centre Agent

Type: Temp

Location: Bloemfontein

Job Purpose

To provide exceptional customer service by handling inbound and outbound calls, addressing customer inquiries, resolving complaints, and ensuring customer satisfaction while adhering to company policies and quality standards.

Key Responsibilities

• Handle incoming customer calls promptly and professionally.
• Provide accurate information about products, services, and policies.
• Resolve customer issues and complaints efficiently and courteously.
• Document all customer interactions and transactions accurately in the CRM system.
• Follow up with customers as needed to ensure issues are resolved.
• Meet individual and team targets for call handling time, customer satisfaction, and quality standards.
• Escalate complex or unresolved issues to supervisors or relevant departments.
• Maintain up-to-date knowledge of company products, services, and procedures.
• Adhere to call centre scripts and guidelines while maintaining a friendly and helpful tone.
• Participate in training and team meetings to improve performance and customer service skills.

Minimum Requirements

• Matric (Grade 12) or equivalent qualification
• Previous experience in a call centre or customer service environment is preferred but not essential
• Excellent communication skills (verbal and written)
• Good listening and problem-solving abilities
• Basic computer literacy and ability to use CRM systems
• Ability to work under pressure and manage multiple tasks
• Professional and positive attitude
• Reliable, punctual, and team-oriented
• Ability to work shifts, including evenings, weekends, or public holidays if required