Call Center Team Leader

Bizcraft Recruitment Solutions; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency in Gqeberha is seeking a Team Leader for a debt collection call centre. The ideal candidate has at least 2 years of leadership experience in financial services, a strong grasp of collections legislation, and excellent coaching and communication skills. This role requires someone tech-savvy and results-oriented in a fast-paced environment.

Qualifications

• Proven experience in a debt collection or financial services call centre.
• Minimum 2 years in a team leadership or supervisory role.
• Strong understanding of collections legislation and ethical recovery practices.
• Excellent communication, conflict resolution, and coaching skills.
• Tech-savvy with experience in CRM and call centre software.
• Resilient, empathetic, and results-oriented.

Job description

Who You Are

• Proven experience in a debt collection or financial services call centre
• Minimum 2 years in a team leadership or supervisory role
• Strong understanding of collections legislation and ethical recovery practices
• Excellent communication, conflict resolution, and coaching skills
• Tech-savvy with experience in CRM and call centre software
• Resilient, empathetic, and results-oriented

To apply for this job please use the following link :