Call Center Quality Assurance Coach

C0B5384A-A2B7-4F32-8Cf4-C2Df6E0C4A4D; Gauteng; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A financial services group in Gauteng is seeking a Call Centre Agent to assess and process medical aid claims. The ideal candidate must have a matric certificate and at least 3 years of Call Centre experience. Proficiency in English and excellent communication skills are essential for this role. The position demands maintaining confidentiality and requires knowledge of the Oracle Administration system. This role will involve coaching agents and performing quality checks on calls.

Qualifications

• Minimum of 3 years of experience in Call Centre / Correspondence department.
• Excellent understanding of Momentum products and processes.
• 3 years industry knowledge is a pre-requisite.

Responsibilities

• Quality check random sample of calls and escalated calls.
• Coach Agents.
• Maintain the confidentiality of sensitive information.

Skills

Proficient in English

Excellent communication skills

Good knowledge of Excel

Training skills

Business communications skills

Education

Matric

Tools

Oracle Administration

Job description

A financial services group in Gauteng is seeking a Call Centre Agent to assess and process medical aid claims. The ideal candidate must have a matric certificate and at least 3 years of Call Centre experience. Proficiency in English and excellent communication skills are essential for this role. The position demands maintaining confidentiality and requires knowledge of the Oracle Administration system. This role will involve coaching agents and performing quality checks on calls.