CALL CENTER AGENTS

windo hospitality Co; Noord-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hospitality company in South Africa is looking for a candidate to handle inbound and outbound calls, upsell solutions, and build sustainable customer relationships. The ideal applicant will be skilled in various practices including customer engagement and maintaining records effectively. This full-time role offers a dynamic working environment and the chance to meet targets with rewarding incentives.

Responsibilities

• Handle inbound and outbound calls efficiently.
• Follow communication scripts while personalizing.
• Provide tailored solutions to customer needs.
• Upsell when opportunities arise.
• Build sustainable relationships with customers.
• Maintain accurate records in the call centre database.
• Record interactions in the CRM system.
• Meet personal and team targets.
• Achieve and exceed performance targets.

Skills

Children Activity

Feed

ASP.NET

Corporate Strategy

Health And Safety Management

Job description

Duties & Responsibilities

• Handle inbound and outbound calls like a pro— quick efficient and always on point
• Follow dynamic communication scripts while adding your personal magic
• Understand customer needs, provide tailored solution and close those deals
• Upsell like a boss when opportunities knock
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call centre database in a comprehensible way
• Keep accurate records of all interactions in our advanced CRM system
• Meet personal / team qualitative and quantitative targets
• Smash personal and team targets—and get rewarded for it

TO APPLY EMAIL CV TO ;

Key Skills

• Children Activity
• Feed
• ASP.NET
• Corporate Strategy
• Health And Safety Management

Employment Details

Employment Type : Full Time

Experience : years

Vacancy : 1