Call Center Agent (Remote, Umhlanga)

Blacksmith Agency LLC; Umhlanga Rocks; Remote; ZAR 180,000 - 300,000; Full time

Job summary

Blacksmith Agency is hiring Sales Development Representatives across South Africa who will own the top of the funnel—researching, sourcing, and booking meetings with qualified decision makers. You will create the first impression of Blacksmith for potential clients, using thoughtful outreach rather than mass spamming.

You will work with tools like LinkedIn Navigator, SalesLoft, Apollo, and Salesforce to hit volume goals while maintaining high-quality touches.

Qualifications

• 2 years in a similar SDR or BDR role, agency or SaaS experience a plus.
• Strong written communication and ability to personalize outreach.
• Familiarity with outbound tools like Sales Navigator, SalesLoft, Apollo and ZoomInfo.
• Comfortable using Salesforce and managing your own pipeline.

Responsibilities

• Source and research ideal accounts based on ICP.
• Identify decision makers and build contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn, and phone.
• Book qualified discovery calls for Account Executives.

Skills

SDR experience

Written communication

Personalized outreach

Outbound tools proficiency

Sales pipeline management

Gritty/coachable

Tools

Sales Navigator

SalesLoft

Apollo

ZoomInfo

Salesforce

Job description

Blacksmith Agency

• Sales
• Full time
• Remote (South Africa)

About The Role

Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Call Center Agent at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients. This is not about spamming a list. It is thoughtful outreach, pattern recognition and smart communication, using tools like LinkedIn Sales Navigator, SalesLoft, Apollo and Salesforce to hit volume goals while keeping every touchpoint high quality.

What You Will Own

• Source and research ideal accounts based on our ICP.
• Identify decision makers and build accurate contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for our Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging, optimize targeting and tighten feedback loops with the sales team.

What You Bring

• 2 years in a similar SDR or BDR role, agency or SaaS experience a plus.
• Strong written communication and the ability to personalize outreach.
• Familiarity with outbound tools like Sales Navigator, SalesLoft, Apollo and ZoomInfo.
• Comfortable using Salesforce and managing your own pipeline.
• Gritty, curious and coachable.