Call Center Agent - Outbound

Callforce; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic call center in Johannesburg is looking for outbound agents on a night shift. Successful candidates will receive full product and systems training. Responsibilities include reading from scripts, transferring leads, and exceeding quality assurance standards. Ideal candidates will have outbound experience and excellent communication skills. This position offers performance incentives and a shift allowance.

Benefits

Salary paid per productive hours

Shift allowance

Travel allowance

Performance incentives

Qualifications

• Outbound experience required.
• Awareness of medical terms and disciplines is a plus.
• Computer literacy is essential.

Responsibilities

• Read from a scripted pitch.
• Transfer warm leads to USA agents.
• Meet and exceed hourly, daily, and weekly transfer targets.
• Meet exceed Quality Assurance standards.

Skills

Excellent verbal communication skills

Neutral accent

Objection handling competency

Ability to hold a conversation and think on your feet

Education

Matric

Job description

US based client is looking for dynamic outbound agents on a night shift in Sunninghill.

Successful candidates will receive full product and systems training.

Responsibilities

• Read from a scripted pitch
• Transfer warm leads to USA agents
• Meet and exceed hourly / daily / weekly transfer target
• Meet exceed Quality Assurance standards

Desired Requirements, Experience and Qualifications

• Matric Awareness of medical terms and disciplines
• Outbound experience required
• Excellent verbal communication skills
• Neutral accent
• Computer literate
• Own transport (advantageous not essential)
• Objection handling competency
• Good command of the English language
• Ability to hold a conversation and think on your feet

Compensation and Benefits

Salary: Paid per productive hours

Shift allowance (Shift between 4pm and 4am only)

Travel allowance

Performance incentives.

Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.