Call Center Agent

Wealthtec; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading firm in customer service in Pretoria, Gauteng, is seeking a Call Centre Sales Agent to connect with customers and ensure their satisfaction. The candidate should have a strong sales drive, excellent communication skills, and the ability to work under pressure. Responsibilities include handling calls, understanding customer needs, and upselling services. This role offers a basic salary with uncapped profit sharing based on performance.

Benefits

Uncapped Profit Share

On-the-job perks

Qualifications

• 1 year of experience in a call centre.
• 1 year of sales experience.
• Fluent in English.

Responsibilities

• Handle inbound and outbound calls efficiently.
• Follow communication scripts and personalize interactions.
• Understand customer needs and provide tailored solutions.
• Upsell services when opportunities arise.
• Maintain records of customer interactions.
• Meet and exceed personal and team targets.

Skills

Sales driven

Customer service

Problem-solving

Communication skills

Ability to work under pressure

Education

High School (matric)

Job description

Introduction

We are looking for a Call Centre Sales Agent that will be the liaison between our company and its current and potential customers.

The successful candidate must be able to work under pressure, be sales driven, have a good work ethic and will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

Duties & Responsibilities

Duties & Responsibilities. Handle inbound and outbound calls like a pro – quick, efficient and always on point.

• Follow dynamic communication scripts while adding your personal magic
• Understand customer needs, provide tailored solution, and close those deals
• Upsell like a boss when opportunities knock.
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call centre database in a comprehensible way
• Keep accurate records of all interactions in our advanced CRM system.
• Meet personal / team qualitative and quantitative targets. Smash personal and team targets—and get rewarded for it
• Language: English (Required) Location: Pretoria, Gauteng (Required) NOTE: Our company is committed to the principles of Employment Equity (EE).

Preference will be given to candidates from designated groups in line with our EE plan and the provisions of the Employment Equity Act of

Desired Experience & Qualification

Education: High School (matric) (Required) Experience: Call Centre: 1 year (Required) Sales: 1 year (Required)

Package & Remuneration

Basic salary R R

• Per Month
• Uncapped Profit Share: Your hustle determines your paycheck
• On-the-job perks: remuneration

Interested?