Call Center Agent

Sydsen; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency in Centurion seeks an Automotive Call Centre Agent to manage inbound and outbound customer calls. The ideal candidate will have a Grade 12 certificate and strong communication skills, demonstrating professionalism and a customer-focused attitude. This position offers a competitive salary with commission opportunities.

Qualifications

• Strong communication and interpersonal skills.
• Computer literate and comfortable with online systems.
• Ability to work well under pressure in a target-driven environment.

Responsibilities

• Handle incoming calls and assist customers with professional information.
• Make outbound calls to follow up on leads and confirm appointments.
• Record and maintain customer information accurately.
• Liaise with relevant departments for efficient service delivery.
• Support sales and service teams in achieving performance targets.

Skills

Strong communication skills

Interpersonal skills

Computer literacy

Ability to work under pressure

Professional telephone manner

Education

Grade 12 / Matric certificate

Job description

Automotive Call Centre Agent

Location: Centurion, Gauteng

Industry: Automotive

Job Overview

The Automotive Call Centre Agent will manage both inbound and outbound customer calls, supporting sales and service activities within a busy automotive environment.

Key Responsibilities

• Handle incoming calls and assist customers with professional, accurate information.
• Make outbound calls to follow up on leads, confirm appointments, and promote dealership offers.
• Record and maintain customer information accurately on internal systems.
• Liaise with relevant departments to ensure prompt and efficient service delivery.
• Support the sales and service teams in achieving performance targets.

Minimum Requirements

• Grade 12 / Matric certificate (essential).
• Strong communication and interpersonal skills.
• Computer literate and comfortable working with online systems.
• Ability to work well under pressure in a target-driven environment.
• Professional telephone manner and a friendly, customer-focused attitude.

Remuneration

Competitive Basic Salary with a Performance-based commission structure.

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If you would like to apply for this position, please send your CV to [e-mail]

If you do not hear from us within 14 days, kindly consider your application unsuccessful.