Call Center Agent

Sydsen; Centurion; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An automotive recruitment agency is seeking an Automotive Call Centre Agent in Centurion, Gauteng. The candidate will handle inbound and outbound calls, providing excellent customer service and supporting sales and service activities. Candidates should have a Grade 12 certificate and strong interpersonal skills. Competitive salary with performance-based commission is offered.

Benefits

Performance-based commission

Qualifications

• Must have a Grade 12 / Matric certificate.
• Strong communication and interpersonal skills are essential.
• Should be computer literate and comfortable with online systems.
• Must work well under pressure in a target-driven environment.
• Professional telephone manner and friendly attitude required.

Responsibilities

• Handle incoming calls and assist customers with accurate information.
• Make outbound calls to follow up on leads and confirm appointments.
• Record and maintain customer information accurately.

Skills

Strong communication and interpersonal skills

Computer literate

Ability to work well under pressure

Professional telephone manner

Customer-focused attitude

Education

Grade 12 / Matric certificate

Job description

SUMMARY :

Automotive Call Centre Agent

POSITION INFO :

Location: Centurion, Gauteng

Industry: Automotive

Type: Full-time

Job Overview

The Automotive Call Centre Agent will manage both inbound and outbound customer calls, supporting sales and service activities within a busy automotive environment. The successful candidate will provide outstanding customer service, assist with enquiries, and contribute to lead generation and appointment bookings.

Key Responsibilities

• Handle incoming calls and assist customers with professional, accurate information.
• Make outbound calls to follow up on leads, confirm appointments, and promote dealership offers.
• Record and maintain customer information accurately on internal systems.
• Liaise with relevant departments to ensure prompt and efficient service delivery.
• Support the sales and service teams in achieving performance targets.

Minimum Requirements

• Grade 12 / Matric certificate (essential).
• Strong communication and interpersonal skills.
• Computer literate and comfortable working with online systems.
• Ability to work well under pressure in a target-driven environment.
• Professional telephone manner and a friendly, customer-focused attitude.

Remuneration

• Competitive Basic Salary with a Performance-based commission structure

Please Note

• Only candidates who meet the required experience and criteria will be contacted.
• If you do not hear from us within 14 days, kindly consider your application unsuccessful.
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