Call Center Agent

Virtuhire; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A service-oriented company in Cape Town is seeking a Call Center Agent to handle customer inquiries and ensure satisfaction. The ideal candidate has at least 1 year of experience in a call center, strong communication skills, and a commitment to providing exceptional service. This role is on-site from Monday to Friday, and offers opportunities to earn performance-based incentives.

Qualifications

• At least 1 year working as a call center agent.
• Previous experience in a call center or customer service environment preferred.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Handle incoming and outgoing calls efficiently and professionally.
• Ensure a high level of customer satisfaction.
• Achieve performance targets and earn incentives.

Skills

Communication skills

Organizational skills

Customer service

Job description

Join our dynamic team at VirtuHire as a Call Center Agent In this role, you'll be the first point of contact for our clients, handling inbound inquiries and making outbound calls.

Your excellent communication skills will contribute to customer satisfaction and drive our mission of providing top-notch service.This position requires you to work on-site from Monday to Friday, 8 AM to 5 PM SAST.

Requirements

• Handling incoming and outgoing calls efficiently and professionally.
• Cold calling
• Providing accurate information and support to customers.
• Ensuring a high level of customer satisfaction.
• Achieving performance targets and earning incentives based on your success.

Key Qualifications

• At least 1 year working as a call center agent.
• Previous experience in a call center or customer service environment is preferred.
• Strong organizational skills and the ability to manage multiple tasks.
• Passion for helping others and a commitment to exceptional service.

Benefits

If you're ready to take on a role where you can make a real impact, we'd love to hear from you.

Apply now to join a dynamic and forward-thinking team