Call Center Agent

mPower People Solutions; Cape Town; On-site; ZAR 200 000 - 300 000; Part time

Job summary

An established customer service company based in Century City is seeking a customer service representative to handle inbound calls and provide support. Candidates must be bilingual and have at least 6 months of experience in inbound customer service. The contract runs from October 1, 2025, to April 30, 2026, and offers a basic salary of R9500 per month without additional benefits.

Qualifications

• Must have 6 to 12+ months of inbound customer service experience.
• Must have a Clear Criminal Record.
• Experience with call logs and reporting.

Responsibilities

• Answer calls and respond to customer requests.
• Provide customers with product and service information.
• Complete call logs and reports.

Skills

Bilingual or multilingual communication

Customer service experience

CRM proficiency

Education

Matric / Grade 12

Job description

Overview

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.

Responsibilities

• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents / team leader
• Ensure own productivity levels are maintained and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM system

Notes & Details

• PLEASE NOTE :
• You must be bi-lingual or multilingual to be considered for this position
• Location : Century City (must be able to travel to start an 8 am shift)
• FTC : 1 October 2025 - 31 Apriol 2026
• Basic Salary : R9500 per mont (no incentives or commissions)
• Type of contracting : Project-based fixed term contract
• 4 week training program (Paid on the normal salary)
• Must have 6 to 12+ months of inbound customer service experience
• Fixed-term Contract period : Start date : 1st October2025 – 30 April 2026
• Shift times : 8 am to 5 pm Mon to Friday and every second Saturday 8 am to 12 pm (if you work on a Saturday then you would start from a Tuesday to Friday from 8 : 30am to 4 : 30pm)
• No benefits
• Must have Matric / Grade 12
• Must be available to start immediately
• MUST HAVE A CLEAR CRIMINAL RECORD