Cabifit Assistant Manager

Cashbuild; Vereeniging; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Vereeniging is looking for an Assistant Manager to oversee the store's profitability and market share. The ideal candidate must have strong leadership and administrative skills, with at least 2 years of experience in a similar role. Responsibilities include managing customer service delivery, ensuring compliance with safety regulations, and promoting customer loyalty programs. Competitive compensation and opportunities for personal development are offered.

Qualifications

• Minimum 2 years’ experience in a similar position.
• Proficient in Microsoft Office Suite.
• Strong leadership and administrative skills required.
• Must have own transport and cell phone.

Responsibilities

• Protect and grow market share and profitability.
• Manage efficient delivery service.
• Handle customer service and complaints effectively.
• Ensure adherence to safety standards and regulations.

Skills

Leadership Skills

Administrative Skills

Customer Service

Business Acumen

Attention to detail

Education

Grade 12 with retail experience

Tools

Microsoft Office Suite

Job description

Description

About the job Cabifit Assistant Manager (External Applications Only)

Protect and grow Market Share and profitably within Store in accordance with the Store, Area and Company Strategy.

Minimum Requirement

• Minimum 2 years’ experience in similar Position.
• Proficient in Microsoft Office Suite.
• Grade 12 with at least 3 (three) years related Retail / wholesale experience management experience or 5 (five) years related Retail / wholesale experience
• Experience in carpentry products and cutting & edging would be an advantage.
• Valid Driver’s License.
• Must have well developed Business Acumen.
• Must be able to work under pressure.
• Must be computer literate (Basic computer literacy).
• Must have strong Leadership Skills.
• Must have strong Administrative Skills.
• Must have own transport and cell phone.
• Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation.
• Must have strong Human Resources Management Skills.
• Attention to detail.

Key Performance Areas

Sales

• Issuing and follow up of quotations to generate sales.
• Quote process and control Special Orders.
• Ensure estimations and cutting list correct and completed within the agreed timeframe.
• Conduct Competitor Analysis to ensure competitiveness of the Store.
• Ensure the minimising of wastage and customer complaints through accurate calibration of machines according to cutting list
• Ensure the minimising of wastage and customer complaints through accurate reading and interpreting of cutting lists
• Ensure that the performance of daily cleaning and preventative maintenance on machinery is carried out
• Promote Loyalty Programmes (VIC and Charge Card Customers).

Deliveries

• Manage an efficient delivery service and ensuring that the correct rates are charged.
• Ensure deliveries dispatched within the required time limit.
• Ensure delayed deliveries are communicated with Customer and appropriate arrangements made and agreed to with the Customer.

Grow and protect Profitable Market Share

• Achieve growth in markets share in your Store as as per company benchmarks
• Promote Customer Loyalty Programmes (e.g. VIC, Charge Cards, etc).
• Develop Action Plans proactively to protect your market where you trade when competitors enter the market.

Asset Control - Stock

• Order stock.
• Manage and control shrinkage within the Store.
• Manage Wall-to-Wall Stock-Take.
• Manage damage, obsolete and slow-moving stock items.
• Analyse security requirements and implement changes.

Customer Service

• Implementing and monitoring the Customer Service Strategy.
• Reliable, prompt Customer Delivery Service.
• Grow and maintain Customer and VIC client base.
• Recommend Range improvements to suite the market.
• Take action on Customer Surveys (implement Action Plans when required).
• Ensure effective Employee scheduling planned and implemented to provide exceptional Customer service.

Asset Control – Cash

• Manage Debtors
• Manage Petty Cash.
• Manage daily Banking.
• Manage shorts and overs.
• Manage Credit Cards.

Asset Control – Fixed Assets

• Maintenance and protection of racking and displays.
• Maintenance and protection of signage (internal & external).
• Maintenance of Forklift and Generator.
• Maintenance of cutting and edge machinery
• Maintenance and protection of IT Equipment and Telephone systems.
• Maintenance and protection of the Safe / Vault.
• Maintenance and protection of items listed on Asset Register.

Human Resource Management

• Recruit and Induct all Employees.
• Ensure Training and Development (certification and succession / back up plans) is in place for the Store.
• Manage manpower requirements in line with the Company benchmarks.
• Ensure open communication / relations with the Store Employee Forum.
• Manage Employee Relations.
• Manage the performance management processes.

Store Safety (OHASA) Standards

• Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation.
• Ensure Checklists complete.
• Appointment of Safety and first aid Reps as per OHSA.
• Report Incidents to line manager & risk department
• Take immediate action on any non-compliance once identified.
• Record all OHASA incidents.
• Ensure all Forklift Operators have a valid Forklift Drivers Licence.
• Ensure all Workshop Staff are signed off as Compliant.
• Ensure safe working conditions of all safety equipment.

Profitability

• Manage the Store according to the Financial Model, benchmarks, and budgets.

Policies and procedures

• Monitor adherence of Company standard compliance in Store
• Implement and maintain controls and disciplines.
• Implement Corrective Action Plans (PIP) where necessary.

Quality control

• Ensure the minimising of wastage through effective quality control of the cutting and edging process and accurate calibration of machines according to cutting list
• Ensure the minimising of wastage through effective quality control of the reading and interpreting of cutting list

Estimating

• Perform accurate estimating calculations according to the customer specifications
• Provide accurate estimates to the customer
• Provide accurate picking / cutting lists as per customer requirements and estimation performed

Leadership

• Takes the lead.
• Inspires others.
• Takes responsibility.
• Gives employees their own responsibilities.
• Stimulates and uses input from others.
• Shows appreciation for good performance.

Result-oriented

• Makes an effort to achieve objectives.
• Has a clear goal in mind.
• Looks for a solution when achieving the objective becomes threatened.
• Finishes the job in time.

Planning

• Systematically organising activities and setting time frames, setting priorities.
• Ensures that the necessary means to perform the job are available on time.
• Puts matters in an efficient order when planning.
• Makes the plan understandable for everyone involved.
• Makes, and maintains a realistic plan.
• Sets priorities.

Delegating

• Delegating work in an understandable, structured and verifiable manner.
• When delegating, provides enough space and responsibility to be able to perform the task.
• Delegates enough work to complete his/her own tasks.
• When delegating, he/she clarifies what results are required at what time.
• When delegating, he/she indicates to the employee why he/she in particular is asked this question.
• Regularly checks the progress of delegated work

Performing under pressure

• Maintaining an effective performance under pressure, or when faced with setbacks or disappointment.
• delivers good results under pressure.
• persists when faced with setbacks.
• continues to do the right thing under pressure, without making mistakes.
• maintains an even performance under pressure.

Market orientation

• Demonstrate being well informed about developments in the market.
• Actively seeks market information.
• Thinks of solutions to internal problems from the viewpoint of the organisation's market position.
• Informs him/herself about the offers and activities of competitors.
• Looks for opportunities that allow the organisation to benefit from market trends.

Integrity

• Complying with generally accepted standards in activities related to the position.
• keeps promises.
• creates realistic expectations.
• is sincere.
• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevents mistakes.
• Invests energy in checking his/her work for mistakes.

Client focus

• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality

Personal development

• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and/or gaining more in-depth knowledge.
• Follows relevant training programmes and/or looks for opportunities to gain experience.
• Seeks and uses opportunities for personal development.
• Asks for feedback in order to learn