Butler

Crew Life at Sea; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury cruise line is seeking a butler to deliver exceptional personalized guest service. Responsibilities include assisting guests with their preferences, coordinating dining arrangements, and maintaining high cleanliness standards. Candidates should have previous experience in a luxury setting and strong customer service skills. Multilingual abilities are a plus. Flexibility with working hours is essential.

Qualifications

• Exceptional customer service skills with a friendly demeanor.
• Meticulous attention to detail and high standards of cleanliness.
• Ability to maintain discretion and confidentiality.

Responsibilities

• Provide personalized service to guests, meeting their preferences.
• Assist guests with luggage and guide them around the ship.
• Coordinate dining reservations and fulfill special requests.

Skills

Customer Service Skills

Attention to Detail

Discretion and Professionalism

Multilingual Skills

Cultural Awareness

Organization and Time Management

Flexibility

Problem-Solving Abilities

Job description

• Personalized Service: Provide personalized and anticipatory service to assigned guests, attending to their preferences, needs, and requests throughout their cruise experience.
• Guest Assistance: Greet guests warmly upon arrival, escort them to their cabins, and assist with luggage handling and unpacking if required. Offer information and guidance on ship amenities, activities, and dining options.
• Dining Coordination: Arrange and coordinate dining reservations and special requests for guests, ensuring a seamless dining experience. Communicate with the dining team to accommodate dietary preferences and provide a high level of service during meals.
• In-Cabin Services: Maintain guest cabins to the highest standards of cleanliness and organization. Offer turndown service, refreshments, and amenities replenishment as per guest preferences and schedule.
• Butler Services: Fulfill various guest requests, such as arranging in-room dining, providing garment pressing and shoe shining services, organizing celebrations, and coordinating special occasions.
• Personal Shopping: Offer assistance with onboard shopping, including escorting guests to boutique areas, providing product information, and arranging for purchases to be delivered to their cabins.
• Entertainment and Excursions: Assist guests with entertainment options and onboard activities, including organizing and coordinating reservations for shows, excursions, spa appointments, and other recreational activities.
• Communication and Coordination: Maintain effective communication with guests, colleagues, and various ship departments to ensure seamless delivery of services and timely resolution of guest inquiries or concerns.
• Special Services: Provide additional services as required, such as packing and unpacking luggage, organizing private parties or gatherings, and arranging for special amenities or surprises.
• Discretion and Confidentiality: Maintain the utmost discretion and respect guests' privacy, ensuring the confidentiality of personal information and any sensitive matters.

Qualifications:

• Customer Service Skills: Exceptional customer service skills with a friendly and polished demeanor. Excellent communication and interpersonal skills to interact with guests professionally and courteously.
• Attention to Detail: Meticulous attention to detail to anticipate guest needs, ensure accuracy in service delivery, and maintain high standards of cleanliness and organization.
• Discretion and Professionalism: Demonstrated ability to exercise discretion, confidentiality, and professionalism in handling guest interactions and personal information.
• Multilingual Skills: Proficiency in English is required. Additional language skills are advantageous, especially those commonly spoken by cruise ship guests.
• Cultural Awareness: Cultural sensitivity and awareness to cater to a diverse international clientele, understanding their preferences, customs, and dietary requirements.
• Organization and Time Management: Strong organizational and time management skills to handle multiple tasks, prioritize effectively, and deliver services in a timely manner.
• Flexibility: Willingness to work irregular hours, including evenings, weekends, and holidays, as required by the cruise ship's schedule and guest demands.
• Previous Experience: Prior experience as a butler or in a similar personalized service role in a luxury hotel, resort, or cruise ship setting is preferred.
• Problem-Solving Abilities: Ability to think quickly, adapt to changing circumstances, and provide solutions to meet guest needs and resolve any issues or challenges that may arise.
• Age Requirements: Must meet the minimum age requirements set by the cruise line for employment.