Business Systems & Integration Analyst

Toys R Us and Babies R Us South Africa; KwaZulu-Natal; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading retail company in KwaZulu-Natal is seeking a Business Systems & Integration Analyst. This role focuses on supporting IT and business operations through system documentation, reporting, automation, and integrations. The ideal candidate will hold a degree in Computer Science and have strong analytical skills. Opportunities for career development towards senior positions in digital transformation and system integration are available. Travel within South Africa may be required.

Qualifications

• 0–2 years' experience in IT, development, or business systems.
• Strong exposure to SQL and BI tools.
• Willingness to travel regularly.

Responsibilities

• Map and maintain IT systems and processes.
• Develop dashboards/reports using Qlik Sense and Power BI.
• Build workflows and apps in PowerApps.

Skills

Analytical skills

Communication skills

Experience with SQL

Proficiency in Excel

Familiarity with BI tools

Education

Degree/diploma in Computer Science or related field

Tools

Power BI

Qlik Sense

PowerApps

PowerAutomate

Job description

Overview

Welcome to the Toys R Us world of awwwesome, where we want your little ones imaginations to run free!

Toys R Us and Babies R Us are well established international brands.

Commonly referred to as the “World’s Greatest Toy Stores”, Toys R Us SA currently boasts 50+ physical stores, two of which are located in Namibia, Botswana and Zambia, as well as an ALL NEW AWWWESOME online store.

The key focus of the group is to ensure that customers, young and old, from children to grandparents, are offered an amazing range and experience, complimented by great value! Are you a dynamic and passionate individual who will ensure exceptional customer satisfaction and excellent store performance?

Then we are looking for aBusiness Systems & Integration Analyst who would like you to join our team!!

Role Purpose

The Business Systems & Integration Analyst supports IT and business operations through system documentation, requirements gathering, reporting, automation, and integrations. This role is designed to grow into a senior position, supporting digital transformation, data-driven decision making, and system integration across the enterprise.

Responsibilities

• Documentation & Analysis – Map and maintain IT systems and processes in ITGlue and SharePoint.
• Reporting & BI – Develop dashboards/reports in Qlik Sense and Power BI.
• Automation & Applications – Build workflows and apps in PowerApps and PowerAutomate; assist with SharePoint customization.
• Integrations & Development – Support ERP (Retail Directions), POS, ecommerce (Magento), ACS Payment Services, APIs, SQL queries.
• Project & Implementation Support – Rollouts, testing, training, and change management.
• Career Development – Progress towards senior responsibilities in reporting, solution design, and enterprise systems integration.

Support Coverage & Travel Requirements

• Standby support: Participation in a scheduled standby roster for evenings and weekends.
• Mandatory Saturdays: Two Saturdays per month (8:00am – 2:00pm, onsite) scheduled in advance by the Head of IT.
• Required to travel to stores and offices within South Africa and neighbouring countries to support implementations, integrations, and training.
• These requirements are part of the role’s standard duties and are not eligible for overtime or additional allowance.

Skills & Qualifications

• Degree/diploma in Computer Science, Information Systems, or related field.
• 0–2 years’ experience in IT, development, or business systems (internships considered).
• Strong analytical skills with exposure to SQL, Excel, and BI tools.
• Interest in automation, integrations, and enterprise systems.
• Familiarity with Microsoft 365, Power Platform, or BI tools advantageous.
• Strong interpersonal and communication skills.
• Willingness to travel regularly for store/site projects and support.