Business Systems Administrator (Salesforce) | Hermanus

The Recruitment Council; Hermanus; On-site; ZAR 600 000 - 850 000; Full time

Job summary

A leading financial services organization seeks a dedicated Business Systems Administrator (Salesforce) to oversee its CRM platform. You will customize and manage the Salesforce environment, streamline workflows, and provide technical support to end-users. Candidates must hold a Salesforce Administrator Certification and have a minimum of 3 years' experience in Salesforce Administration. Join a values-driven team committed to integrity and innovation.

Qualifications

• Certified Salesforce Administrator.
• 3+ years of experience in Salesforce Administration and release management.
• Proficient in API and Web Services integrations.

Responsibilities

• Customize and configure Salesforce platform with advanced automation solutions.
• Manage user access, security settings, and system integrity.
• Design custom data models and maintain data integrity.

Skills

Problem-solving

Technical support

Salesforce configuration

Workflow automation

Education

Salesforce Administrator Certification

Tools

Apex

Visualforce

Job description

Are you a certified, experienced Salesforce Administrator ready to be the sole expert and strategic leader for a vital CRM platform within a values-driven financial services firm?

A leading financial services organization, guided by principles of Integrity, Accountability, Excellence, and Innovation, is seeking a dedicated Business Systems Administrator (Salesforce) to join its Information & Communications Technology (ICT) team.

This high-impact role assumes primary responsibility for overseeing all aspects of the Salesforce environment. It’s a chance to drive initiatives that streamline workflows, automate processes, and optimize platform effectiveness in alignment with strategic goals.

Responsibilities:

• Configuration & Development Leadership: You will customize, configure, and develop the platform, utilizing advanced automation solutions such as Flows, Process Builder, and Approval Processes. This includes creating and maintaining custom objects, fields, and apps.
• System Integrity & Management: Serve as the expert on user management, security settings, login policies, and core administrative functions (reports, dashboards). You’ll actively monitor system health, manage releases, and resolve configuration and system issues proactively.
• Data & Modelling: Design and implement custom data models where standard structures are insufficient and maintain data integrity through deduplication and cleansing.
• Support & Collaboration: Provide first-line technical support, troubleshoot issues, and deliver training and guidance to end-users to drive platform adoption. You will partner with business stakeholders to gather requirements and translate them into scalable solutions.

Qualification and Experiences:

• Salesforce Administrator Certification (Salesforce Certified Administrator).
• Minimum of 3 years’ experience in Salesforce Administration and release management.

Technical Knowledge:

• Proficiency in customizing, configuring, and developing the Salesforce platform using languages like Apex and Visualforce.
• You must be able to work with and troubleshoot existing integrations using APIs and Web Services.

Personal Attributes:

• Crucial ability to solve problems and deliver innovative solutions, cope well under pressure, and prioritize multiple tasks effectively.