Business System Specialist

Apex Group Ltd (UK Branch); Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading financial services provider in Cape Town is seeking a customer support professional with 3-5 years of experience in a financial services organization. The ideal candidate will have expertise in SQL and Business Intelligence tools like Power BI. This role involves maintaining critical applications, managing data projects, and collaborating with teams. Attention to detail and strong analytical skills are essential for success in this position.

Qualifications

• 3-5 years of experience in customer service/support desk in a financial services organisation.
• Experience in data warehousing and reporting technologies appreciated.
• Good written and verbal communications skills in English.

Responsibilities

• Maintain and support the FA, CA, IA applications.
• Support and develop Allvue Accounting reports.
• Participate in data related projects and interface with third party systems.
• Monitor, troubleshoot and analyze issues within the system.

Skills

Customer service / support desk experience

Business Intelligence experience

Experience with SQL

Power BI knowledge

Strong analytical skills

Good communication skills

Proactive and eager to learn

Strong problem-solving skills

Ability to multitask

Tools

Power BI

Snowflake

SQL

DAX

PowerQuery

Power BI Report Builder

Excel

Job description

Overview

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you

Job Specification

• Maintain and support the FA, CA, IA applications
• Support and develop Allvue Accounting reports
• Participate in data related projects and interfacing with third party systems
• Format report in the requested layout and file format
• Extract data from the application database (snowflake, BI Hub)
• Configure and set-up the system according to Business Requirements
• Monitor, troubleshoot and analyse issues within the System
• Assist in client on-boarding and new project implementation
• Prioritization of daily tasks based on users’ needs
• Perform other tasks as necessary to support team development
• Collaborate with teammates from across the group

Skills Required

• 3-5 years of experience in customer service / support desk in a financial services organisation
• Experience in Business Intelligence, data warehousing and reporting technologies highly appreciated – Power BI, Snowflake, SQL, Power Automation
• Experience with databases and programming/reporting languages – SQL, DAX, PowerQuery, Power BI Report Builder
• Standard skills of Excel
• Accounting / Fund Admin knowledge a plus
• Good written and verbal communications skills (English)
• Proactive and eager to learn
• Performance and process driven mindset
• Highly motivated with ability to multitask
• Strong analytical and problem-solving skills
• Prior experience in support Allvue products would be considered a strong asset

Disclaimer

Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.