Business Support Manager

Puma Energy; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading energy company in Johannesburg is seeking an experienced individual to manage the Order to Cash process. Responsibilities include overseeing Customer Service Centre operations, pricing, fuel supply, and delivery scheduling. The ideal candidate will have at least 5 years of experience in the distribution business, preferably in the oil industry, and possess strong ERP and computer skills. This position offers an opportunity to coordinate activities across various departments and engage with key business stakeholders.

Qualifications

• 5+ years of experience in a distribution business, including supply chain exposure.
• Experience in managing Sales administration department and logistics.
• Oil Industry experience is an advantage.

Responsibilities

• Manage Customer Service Centre and ensure quality support.
• Maintain price databases and confirm supply of oil products.
• Organize dispatching and deliveries of trucks and vans.

Skills

Strong computer and ERP skills

Experience with MS Office Excel

ERP order to Cash or Sales Administration module

Education

Superior degree

Job description

Main Purpose

Manage the main part of the Order to Cash process. Provide all back office and logistic support to the business by leading activities of supply, scheduling, pricing and Customer Service Centre. Ensure smooth integration of activities with finance and operations to support sales.

Key Responsibilities

• Responsible for Customer Service Centre, Pricing & Fuel supply, Delivery scheduling
• Manage Customer Service Centre (all products): main contact point for customers, input customer master data, offers, orders, loading orders, BL, invoices by ensuring that support teams understand the end-to-end business process so as to be able to offer quality support to the business. In addition will communicate to and engage key business stakeholders across functions on a regular basis through formal and informal means
• Pricing & Supply: maintain price databases (fuel and lubes), confirm supply of oil products
• Delivery scheduling: organize dispatching and deliveries of trucks & vans for both fuels and lubes supported by clearly mapped out process and KPI
• Ensure coordination within the department and interface with the other depts are optimized. Ensure that department roles are properly staffed.
• Ensure that contracts with customers and service providers are up-to-date and implemented accordingly, ensure that systems are up to date and all administrative documentation correctly maintained.

Requirements : Experience

• Superior degree with experience of managing Sales administration department, logistics, dealing with customers.
• 5 years minimum of experience in a distribution business including supply chain exposure and retail operations.
• Oil Industry experience will be an advantage.

Skills

• Strong computer and ERP skills required: MS Office Excel in particular,
• ERP order to Cash or Sales Administration module

Competencies

• Customer focused and service oriented
• Strongly organized and structured
• Innovation
• Strong team player
• Leadership skills
• People Management skills

Key Relationships and Department Overview

• Internal – Puma Supply, , Sales department, Operations , Finance Manager, Controller and Chief accountant
• External – Customers, Government authorities, Oil companies, External auditors