Business Support Analyst

Mediclinic; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare provider in Stellenbosch is seeking a Business Support Analyst to optimize processes during the core system replacement lifecycle. This role requires a minimum of 3 years' experience in private hospitals and strong skills in business analysis. The ideal candidate will collaborate with stakeholders to enhance efficiency in healthcare delivery.

Qualifications

• Minimum of 3 years of private hospital experience and/or business analysis, or a similar role.
• 5+ years’ experience in a business support or similar role, with 2-3 years in project implementation.

Responsibilities

• Elicit business process and systems analysis.
• Coordinate and provide support to relevant role-players about the core system replacement project (CSP).
• Identify and control system risks.
• Compile and maintain business processes on the relevant system.
• Collaborate with stakeholders within the CSP environment.

Skills

Business Process in a private hospital

Mediclinic AS400 system

Excellent administration and coordination skills

Communication Skills – Verbal and Written

Microsoft Office Suites (Excel, Word, PowerPoint)

Gap analysis and system requirements

Business Process Mapping Tools (BPMN)

Education

Relevant qualification in Business Process Analytics or related field

Bachelor's degree in Business Administration, Computer Science, or related field

Job description

Mediclinic Southern Africa is a healthcare provider operating in South Africa and Namibia focused on providing acute care, specialist-orientated, multidisciplinary hospital services and related service offerings. We place science at the heart of our care process by striving to provide evidence-based care of the highest standard. The group currently operates 50 private hospitals (excluding a growing number of day clinics) throughout South Africa and three hospitals in Namibia with more than 8 200 beds in total.

MAIN PURPOSE OF JOB

This role is responsible for critical support to our business operations by analysing, identifying areas for improvement, and implementing proactive approaches to optimise processes during the core system replacement lifecycle. The Business Support Analyst also provides essential support during the implementation of system and process improvement projects, including hospital commissioning.

KEY RESPONSIBILITY AREAS

• Elicit business process and systems analysis
• Coordinate and provide support to relevant role-players about the core system replacement project (CSP)
• Identify and control system risks.
• Compile and maintain business processes on the relevant system
• Collaborate with stakeholders within the CSP environment

ESSENTIAL EDUCATION

• Relevant qualification in Business Process Analytics, or a qualification in a related field

DESIRED EDUCATION

• Bachelor's degree in Business Administration, Computer Science, or a related field

ESSENTIAL MINIMUM EXPERIENCE

• Minimum of 3 years of private hospital experience and/or business analysis, or a similar role.

DESIRED EXPERIENCE

• 5+ years’ experience in a business support or similar role, with 2-3 years in project implementation.

REQUIRED JOB SKILLS AND KNOWLEDGE

• Business Process in a private hospital
• Mediclinic AS400 system
• Excellent administration and coordination skills
• Communication Skills – Verbal and Written
• Microsoft Office Suites (Excel, Word, PowerPoint)
• Gap analysis and system requirements
• Business Process Mapping Tools (BPMN)