Business Solutions Analyst

Intellergy; Gauteng; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading fintech company in South Africa is seeking a Business Solutions Analyst to bridge business stakeholders and technical teams. Responsibilities include leading requirements analysis, managing client relationships, and supporting technical coordination for payment solutions. The ideal candidate has strong analytical skills, a bachelor's degree, and 2-4 years of relevant experience. This role offers opportunities for growth into Solutions Architect capabilities.

Qualifications

• 2-4 years of business analysis or requirements gathering experience.
• Understanding of software development lifecycle and agile methodologies.
• Familiarity with compliance frameworks such as PCI DSS.
• Strong written and verbal communication skills.

Responsibilities

• Lead business requirements gathering sessions.
• Serve as primary contact for client requirements.
• Collaborate with development teams for technical feasibility.
• Define testing strategies and validation criteria.
• Coordinate project activities and align objectives.

Skills

Analytical capabilities

Client engagement

Technical understanding

Effective communication

Education

Bachelor's degree in relevant field

Tools

Jira

Confluence

Lucidchart

Job description

Purpose of the role

The Business Solutions Analyst serves as the primary bridge between business stakeholders and technical teams, leading requirements analysis and solution design for custom payment solutions.

This role suits someone ready to take ownership of client relationships and technical specification development while building toward Solutions Architect capabilities.

The position offers structured growth opportunities for candidates who demonstrate strong analytical thinking and client engagement potential, while providing the responsibility and strategic involvement that experienced business analysts seek in fintech implementations across education, banking, and public sector clients.

Main responsibilities

• Requirements Analysis & Solution Design – Lead comprehensive business requirement gathering sessions with enterprise clients across multiple industry sectors; translate complex business challenges into detailed functional and technical specifications for payment processing solutions; design end-to-end business process flows incorporating compliance requirements for PCI DSS, POPIA, and sector‑specific regulations; create detailed user stories, acceptance criteria, and business rules documentation for development teams; analyse existing client systems and architect integration strategies for seamless payment solution implementation; develop solution proposals and present technical recommendations to client stakeholders.
• Client Relationship Management – Serve as primary point of contact for client requirements and solution clarification throughout the project lifecycle; facilitate workshops and discovery sessions with client technical and business teams; manage client expectations and communicate project progress, challenges, and solution alternatives; support pre‑sales activities by participating in client demos and technical proposal development; build long‑term client relationships through proactive communication and solution expertise.
• Technical Coordination & Architecture Support – Collaborate closely with development teams to ensure technical feasibility and optimal implementation approaches; participate in solution architecture discussions and contribute to system design decisions; create technical documentation including API specifications, integration guides, and system workflows; support DevOps and QA teams by defining testing scenarios and validation criteria; coordinate with third‑party vendors and payment processors for integration requirements; review and validate technical deliverables against business requirements and client expectations.
• Solutions Architect Development Pathway – Work directly with senior technical staff on architectural decision‑making and system design principles; participate in advanced training programs for cloud architecture, particularly AWS serverless technologies; build technical depth in payment processing systems, security frameworks, and compliance architectures; progress toward industry certifications including Solutions Architect Professional and business analysis credentials; lead proof‑of‑concept development and technical feasibility assessments; mentor junior team members and share knowledge gained through client engagement and technical learning.
• Stakeholder Communication & Project Coordination – Coordinate cross‑functional project activities and ensure alignment between business and technical objectives; facilitate communication between clients, development teams, and internal stakeholders; create and maintain project documentation including requirements matrices, traceability reports, and change logs; support project planning activities and provide input on timelines, resource requirements, and risk assessment; present solution updates and recommendations to executive‑level client stakeholders; handle requirement changes and scope adjustments while maintaining project integrity.
• Quality Assurance & Validation – Define comprehensive testing strategies and validation criteria for business requirements; lead business process testing and validate system behaviour against documented requirements; coordinate user training and system adoption activities with client teams; monitor solution performance post‑implementation and gather feedback for continuous improvement; support compliance validation and audit activities by documenting business processes and controls; ensure solution delivery meets quality standards and client satisfaction expectations.

Core Competencies and Skills

• Business Analysis Expertise – Strong analytical capabilities with proven ability to decompose complex business problems into actionable solutions.
• Client Engagement Skills – Demonstrated ability to build rapport with enterprise clients and manage stakeholder relationships effectively.
• Technical Acumen – Understanding of software development processes with growing expertise in payment systems and cloud architecture.
• Communication Excellence – Articulates complex concepts clearly to both technical and business audiences across different organisational levels.

Experience, Qualifications & Knowledge

• Bachelor's degree in Business Analysis, Information Systems, Computer Science, or related field, or equivalent practical experience with demonstrated business analysis expertise.
• 2‑4 years of business analysis or requirements gathering experience, OR exceptional analytical ability and client engagement potential demonstrated through projects, internships, or rapid skill development.
• Experience with software development lifecycle, agile methodologies, and cross‑functional project coordination.
• Knowledge of payment processing, financial systems, or fintech industry preferred but not required for candidates with strong learning potential.
• Understanding of cloud platforms (AWS preferred) and modern software architecture concepts.
• Experience with enterprise client engagement and stakeholder management across multiple organisational levels.
• Familiarity with compliance frameworks such as PCI DSS, GDPR, or industry‑specific regulations.
• CBAP (Certified Business Analysis Professional) or CCBA certification preferred, or commitment to pursue certification.
• Solutions Architect Associate certification or Solutions Architect Professional certification as a development goal.
• Proficiency with documentation and modelling tools such as Eraser, Lucidchart, Confluence, or similar platforms.
• Experience with project management and collaboration tools including Jira, Azure DevOps, or similar systems.
• Understanding of API design principles and system integration concepts.
• Strong written and verbal communication skills with ability to create clear technical documentation.
• Demonstrated ability to work independently while collaborating effectively with technical teams.
• Willingness to travel occasionally for client meetings and on‑site requirements gathering sessions.
• Interest in developing technical depth and progressing toward Solutions Architect responsibilities.