Business Relationship Manager

FNB South Africa; Polokwane; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading financial institution in South Africa is looking for a Business Relationship Manager to strategically manage a portfolio of high-revenue clients. The role involves enhancing profitability, driving customer service delivery, and increasing the customer base. Ideal candidates must hold a relevant business degree, be FAIS compliant (RE5), and possess 2 to 4 years of credit experience along with 3 to 5 years of relationship management experience. This is a great opportunity to contribute to a vibrant team and grow in a challenging environment.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

Qualifications

• FAIS Compliant (RE5) mandatory.
• 2-4 years Credit experience.
• 3-5 years Relationship Management and Product Knowledge experience.
• Must not be an unrehabilitated insolvent.
• Credit record check required per National Credit Act (NCA).

Responsibilities

• Manage and grow a portfolio of high revenue generating clients.
• Enhance business performance and profitability.
• Drive customer service delivery goal achievement.
• Ensure growth and increase in customer base.
• Define sales strategy and delivery plans.
• Assess credit applications in accordance with Bank’s Credit Policy.
• Ensure compliance with legislative and audit requirements.

Skills

Analytical

Financial acumen

Attention to detail

Technology savvy

Problem solving

Relationship management

Networking and building lead flow

Education

Relevant Business Degree (Financial)

Job description

Job Description

To strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients. Success will be measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisition.

Hello Future Business Relationship Manager (Business),

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

• Strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients. Success will be measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisition.
• Enhance business performance and profitability.
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
• Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
• Set tactical goals and optimise the use of the people, finances and technologies in order to realize those goals.
• Define a sales strategy and delivery plans in support of the strategic business objectives.
• Assess and evaluate credit applications in accordance with the Bank’s Credit Policy and within set time frames.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.
• Looking after approx. 450 clients in total.

You Will Be An Ideal Candidate If You

• Must be FAIS Compliant (RE5).
• Relevant Business Degree (Financial).
• 2–4 years Credit and 3–5 years Relationship Management and Product Knowledge experience.
• Person must not be an unrehabilitated insolvent.
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

You Will Have Access To

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

We Can Be a Match If You Are

• Analytical.
• Financial acumen.
• Attention to detail.
• Technology savvy.
• Ability to deal with customers (problem solving/customer service).
• Ability to interpret financial statements.
• Relationship management.
• Ability to network and build lead flow.

Job Details

Applications will not be accepted on 15/12/25 and onwards; kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.