Business Relationship Manager

FirstRand Limited; Aliwal North; On-site; ZAR 600,000 - 900,000; Full time

Job summary

FirstRand Limited's FNB RBB Eastern Cape (Aliwal North) is seeking a Business Relationship Manager to strategically lead a portfolio of high-value clients, drive growth and profitability, and ensure governance and compliant onboarding of new clients.

The ideal candidate will manage cost-to-income, expand the client base, and develop key stakeholder relationships while ensuring credit assessments align with policy and operational standards.

Qualifications

• 2-3 years in a Business Relationship Manager role in the Commercial Banking environment.
• FAIS Accredited qualification (NQF level 6, 7 etc.)
• Exposure to Credit Applications in Agric space environment.
• RE qualification
• Credit Management exposure a must
• Experience dealing with high level customer queries.
• Not an unrehabilitated insolvent.

Responsibilities

• Manage cost to income to increase profitability and efficiencies for the business.
• Enhance business performance and profitability.
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
• Ensure growth and increase in customer base by expanding existing clients, generating new leads and growing active customer accounts.
• Develop and manage key stakeholder relationships to achieve operational objectives.
• Drive customer migration by recommending solutions and improving efficiencies.
• Set tactical goals and optimise the use of people, finances and technologies to realise those goals.
• Define a sales strategy and delivery plans in support of strategic business objectives.
• Assess and evaluate credit applications in accordance with the Banks Credit Policy within set time frames.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business decisions.

Skills

Relationship management

Sales driven

Client-centric

Education

Bachelor of Commerce

FAIS Accredited qualification

RE qualification

Tools

Credit applications exposure

Job description

## Business Relationship ManagerApplylocations: Aliwal Northtime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 17, 2026 (9 days left to apply)job requisition id: R51349# **Job Description**To strategically lead and manage a portfolio of high-value clients, driving sustainable growth and profitability. This job focuses on building strong, trust-based relationships with key stakeholders, identifying and capitalising on new business opportunities, and expanding the portfolio through targeted client acquisition. Success is measured by client satisfaction, portfolio financial performance, compliance with governance standards, and effective onboarding of new clients.Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team in **FNB RBB Eastern Cape (Aliwal North)**, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.**The Ideal candidate must have the following exposure:*** Manage cost to income to increase profitability and efficiencies for the business.* Enhance business performance and profitability.* Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.* Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.* Develop and manage key stakeholder relationships that enable achievement of operational objectives.* Drive the achievement of customer migration by recommending solutions and improving efficiencies* Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.* Define a sales strategy and delivery plans in support of the strategic business objectives* Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.* Ensure compliance to legislative and audit requirements and adherence to relevant processes.* Compile reports that track progress and guide business to make informed decisions.* Ensure compliance to legislative and audit requirements and adherence to relevant processes.* Continuously assess own performance, seek timely and clear feedback and request training where appropriate.* Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.**You will be an ideal candidate if you:*** Have obtained 2-3 years in a Business Relationship Manager role in the Commercial Banking environment or Bachelor of Commerce* FAIS Accredited qualification (NQF level 6, 7 etc.)* Exposure to Credit Applications in Agric space environment.* RE qualification* Credit Management exposure a must* Have experience of dealing with high level customer queries* Are not an unrehabilitated insolvent**You will have access to:*** Opportunities to network and collaborate* A challenging working environment* Opportunities to innovate**We can be a match if you are:*** Adaptable and curious* Sales driven* Thrive in a collaborative environment* Client-centric**Apply now if you are interested in taking the next step. We look forward to engaging with you!**# # **Important Closing Date Note**# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**17/07/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.