Business Process Engineer

Capitec Bank Ltd.; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services provider in South Africa seeks an experienced Process Engineer to enhance business processes and drive continuous improvement across operations. The ideal candidate will possess a Bachelor's Degree in Industrial Engineering and have over 5 years of relevant experience. Key responsibilities include analyzing workflows, identifying inefficiencies, and implementing process enhancements, ensuring measured outcomes and operational sustainability.

Qualifications

• 5+ years’ experience in process engineering or operations excellence.
• Proven track record of leading cross-functional process improvement.
• Strong knowledge of Lean, Six Sigma, ERP, and process digitisation tools.

Responsibilities

• Map, analyse, and document business processes across departments.
• Identify bottlenecks and redesign processes.
• Drive adoption of new processes through training and coaching.

Skills

Analytical thinking

Problem solving

Stakeholder management

Lean methodologies

Six Sigma

Education

Bachelor’s Degree in Industrial Engineering

Project management certification (Prince2, Agile, or PMP)

Tools

ERP tools

WMS systems

Job description

Process Engineer

Posted today

Job Description

Process Engineer – Operations

R R7000

About The Job We are seeking an experienced Process Engineer – Operations to support our company by analysing, designing, and improving business processes across our operations. This role will work as a neutral facilitator with managers and teams to eliminate waste, strengthen workflows, and embed continuous improvement. You will ensure efficiency, scalability, and sustainability of operations while driving measurable business outcomes.

Key Responsibility Areas

• Map, analyse, and document business processes across departments.
• Identify bottlenecks and redesign processes to improve efficiency, cost, and quality.
• Facilitate workshops and co‑design sessions with managers and teams.
• Establish and track baseline data to measure before‑and‑after improvements.
• Deliver process improvement projects on time, within budget, and to quality standards.
• Champion Lean, Six Sigma, and digitisation opportunities.
• Drive adoption of new processes through training, coaching, and change management.
• Maintain live dashboards, risk registers, and governance for process initiatives.

About You

• Bachelor’s Degree in Industrial Engineering, Process Engineering, Operations Management, or related field.
• Project management certification (Prince2, Agile, or PMP) beneficial.
• 5+ years’ experience in process engineering, continuous improvement, or operations excellence.
• Proven track record of leading cross‑functional process improvement and project delivery.
• Knowledge of Lean, Six Sigma, Kaizen, ERP/WMS, and process digitisation tools.
• Strong analytical thinking, problem solving, and facilitation skills.
• Excellent stakeholder management and influencing skills.
• Resilient, adaptable, and focused on delivering measurable, sustainable improvements.

THE HATS YOU MAY WEAR

• Efficiency Engineer: Embed Lean/CI practices and cost optimisation initiatives.
• Business Analyst: Translate data into insights and design process innovations.
• Change Maker: Drive adoption of new processes and continuous improvement.
• Collaboration Facilitator: Work across teams to co‑design solutions.
• Innovation Driver: Identify automation and digitisation opportunities.
• Standards Guardian: Ensure compliance with governance, reporting, and best practice.

WHAT OTHER DETAILS / EXPERIENCE / REQUIREMENTS MAKE OUR EYES LIGHT UP, YOU ASK?

• Demonstrated impact through efficiency gains, cost savings, or process redesign.
• Hands‑on application of Lean Six Sigma methodologies.
• Ability to influence without formal authority.
• Strong commercial acumen balancing efficiency, quality, and sustainability.
• Passion for teamwork, innovation, and continuous improvement.

Process Engineer – WMS

Cape Town, Western Cape – Greys Personnel

Posted 8 days ago

Job Description

Requirements:

• Minimum 3 years relevant experience within DC operations.
• Previous experience administering WMS systems.
• Experience or knowledge on WMS systems such as Oracle, Manhattan, Red Prairie, SAP, Highjump or similar.
• Industrial Engineering, B.Comm Logistics or similar degree preferred.
• High level of proficiency with MS Office.
• ERP/WMS System knowledge.
• Supply Chain and DC operational process knowledge.

Key Responsibilities:

• Day‑to‑day administration of Oracle WMS user maintenance, location maintenance, level 1 support to DC operations, troubleshooting of integration issues with ERP.
• Interface between DC Operations and WMS System for issue logging and resolution with Oracle; reporting and feedback to DC Operations of issues being tracked and analysing issue trends with WMS Vendor.
• Part of a team responsible for design, configuration and implementation of new and re‑engineering of existing WMS processes.
• Testing and roll‑out of proposed new functionalities in the WMS and managing quarterly upgrades of Oracle WMS.

How to apply:

Business Process Analyst

Cape Town, Western Cape – Communicate Recruitment

Posted 1 day ago

Job Description

Your duties will include, but are not limited to:

Development of a concise operational review pack focused on a data‑led approach to reporting
SLA performance reporting to give insightful commentary and status for each service line, including follow‑up action tracking with both Hub and Agency teams
Engaging with agency teams and the Hub team to create a robust and executable dialogue on service development by leveraging the M&C Support ticketing escalation pathway reporting
Become a trusted member of the Hub finance leadership team

Core focus areas:

Operational reporting and data collection (50%):
Development and publication of monthly metrics into Hub performance and end‑to‑end business process performance
Track, monitor and report on SLA performance
Manage the live status reporting of M&C Support ticketing across all service lines and quality tracking
Hub efficient and quality of delivery reporting. Highlight opportunities to improve

Escalation pathway (20%):
Manage the escalation pathway, ensuring that all escalation issues are captured in the ticketing system and status is reported
Escalation follow up to ensure closure is based on both specific issue resolution and underlying root cause is identified and appropriate remediation actions to process, training tracked and completed
Drive agenda of improvement enabling the local agency teams to feel heard and improvement to be delivered
Drive improvement initiatives across the hub team and highlight those areas where improvement is needed in the local agency teams

Continuous improvement focus (20%):
Coaching the team, supporting the supervisors, to deliver improved quality. Ensuring executed process tasks reflect process documents.

Member of the Hub finance leadership team (10%):
Join team meetings and become a trusted member of the team
Support the finance supervisors with team development and training awareness

Skills & Experience:

• Minimum 3‑4 years post‑articles experience
• Shared Service experience

Qualification:

Degree

Business Process Analyst – Repeated Section

Posted 26 days ago

Job Description follows the same structure as above – responsibilities, core focus areas, escalation pathway, continuous improvement focus, member of finance leadership team, skills & experience, qualification (Degree).

Business Process Analyst – Repeated Section 2

Posted 1 day ago

Job Description follows the same structure as above.

Business Process Analyst – Repeated Section 3

Posted 9 days ago

Job Description follows the same structure as above.

Business Process Analyst – Repeated Section 4

Posted 1 day ago

Job Description follows the same structure as above.

Business Process Analyst – PST.AG

Posted today

Job Description

Part‑time Process Documentation Specialist – mission is to capture, structure, and document business processes with C‑level executives and key stakeholders. Duties include:

• Lead and facilitate meetings with C‑level executives to extract, structure, and synthesize discussions into clear documentation.
• Translate complex information into actionable and easy‑to‑understand process documents.

Knowledge Management – publish finalised and validated process documentation in the company's central Wiki (e.g., Confluence or MediaWiki).

Qualification:

• Bachelor’s degree
• Experience using AI language models for document QA and quality checks
• Familiarity with Wiki platforms such as Confluence or MediaWiki

Must haves:

• Certified proficiency in BPMN 2.0
• Demonstrated experience documenting complex processes for senior leadership
• Fluent English (C1+ level)
• Ability to simplify and visualise complex workflows effectively
• Detail‑oriented approach to validating logical consistency in process documentation
• Outstanding structured writing skills with high attention to clarity and precision

Nice to have:

• Experience with process automation tools (e.g., Camunda, Signavio or others)
• Basic prompt engineering skills for AI‑enhanced validation
• Industry knowledge in IT, software, or data‑driven sectors
• Business German (B2/C1 level) – essential for C‑level communication with German‑based stakeholders

Business Process and Test Analyst

Posted 9 days ago

Job Description

Business Analysis (45%):

Evaluate, analyse, and document current and future business processes to identify strengths, weaknesses, and opportunities for IT to enhance operations, reduce costs, and optimise benefits.

Ascertain and negotiate needs and expectations of multiple stakeholders.

Manage and facilitate workshops and requirements gathering sessions.

Elicit, understand, and document business/user problems and requirements, translating them into viable IT solutions.

Produce functional specifications, including flowcharts, use cases, wireframes, and other diagrams to clarify business understanding.

Develop and maintain in‑depth knowledge of systems supported by the team.

Consult with business units, team members, and project teams to attain optimal solutions and benefits compliant with standards.

Contribute to short‑to‑medium‑term planning for continuous business improvement.

Provide guidance for the development of business cases and maintain system manuals, user guides, and FAQs.

Conduct system handovers to relevant process/system owners.

Solution Testing (45%):

Participate in sprint planning and backlog refinement.

Review and understand solution requirements, specifications, and project/change success criteria.

Collaborate to define testing strategies, scope, and approach.

Develop and document test plans, scripts, and test cases.

Execute testing including Unit, Integration, Regression, Negative, Functional, and load/performance testing.

Identify, document, and communicate defects to stakeholders, and verify resolutions after remediation.

Manage and facilitate User Acceptance Testing (UAT) sessions.

IT Solution Support (10%):

Deliver services that meet business needs within defined Service Level and Service Availability Agreements.

Maintain a high level of customer service, analysing feedback and proactively adapting ICT services.

Requirements:

Matric and National Diploma or Degree in Information Systems, or Diploma in Business Analysis.

ISTQB Certification (Tester Foundation Level).

Minimum 5 years proven experience in Business Analysis and solution testing.

Knowledge of Agile development methodology.

Code B Driver’s License.

Hit apply today for more information!

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