Business Process Engineer

Capitec Bank Ltd.; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A major banking institution in South Africa seeks an experienced business process innovator to enhance a Business Unit's capabilities. Candidates should possess over 5 years of relevant experience in systems and processes, with a strong emphasis on data analytics and business improvement methodologies. The role requires excellent communication and analytical skills, along with a relevant tertiary qualification in Engineering or similar. A valid driver's license is necessary.

Qualifications

• Minimum of 5 years relevant experience in processing systems and support in a similar environment.
• Proven experience in data analytics and business process development.
• Experience in Six Sigma, Lean, TOC, Agile.

Responsibilities

• Support the vision and strategy of a Business Unit through innovative business processes.
• Identify process improvement opportunities in line with strategic objectives.

Skills

Communications Skills

Analytical Skills

Interpersonal & Relationship management Skills

Facilitation Skills

Education

Grade 12 National Certificate / Vocational

Relevant tertiary qualification in Engineering - General

Job description

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to building a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. To support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About The Role

• To support the vision and strategy and enhance the capability of a Business Unit through the development and implementation of innovative business processes and models.
• To identify process improvement opportunities that will enhance the functioning of the Business Unit in line with its strategic objectives and regulatory requirements and ensure the business benefit is achieved through measurement of success.

Experience

• Minimum of 5 years relevant experience in processing systems, processes, procedures and support in a similar environment
• Proven experience in data analytics, business model design, business process development or improvement, operationalisation of new business process solutions and improvements.
• Experience in Six Sigma, Lean, TOC, Business Improvement, Agile
• Strong critical thinking, data-driven decision-making, and feedback skills.
• Ability to work cross-functionally and influence without direct authority.
• Experience with process mapping, service blueprints, and implementation planning.
• Comfortable driving both strategic and delivery-focused initiatives.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification in Engineering - General

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification in Engineering - General or Information Technology

Knowledge

Minimum:

• Own and enhance product roadmaps for notice deposit, fixed-term, main, and access-anytime accounts.
• Collaborate across business units (legal, marketing, client care, delivery teams) to ensure seamless product experiences and operational excellence.
• Lead process mapping, service blueprinting, and implementation roadmaps.
• Monitor product health, identify friction points, and drive data-driven improvements.
• Guide and direct paired business analysts, ensuring clear requirements and effective delivery.
• Support post-implementation by overseeing outcomes, addressing operational issues, and facilitating necessary changes or training.

Skills

• Communications Skills
• Analytical Skills
• Interpersonal & Relationship management Skills
• Facilitation Skills

Conditions of Employment

• A valid driver's license and own vehicle is required
• Contactable via own mobile phone
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system
• Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06