Business Process and Automation Specialist

Badger Holdings Inc; Wes-Kaap; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance innovator in South Africa seeks a motivated individual to drive digital transformation and optimize operations. You will work collaboratively across departments to implement improvements and automation, enhancing service excellence. Ideal candidates have over 2 years in process improvement or automation roles and possess qualifications in relevant fields such as Industrial Engineering or Computer Science.

Qualifications

• 2+ years in process improvement or automation roles.
• Naturally solutions-driven and proactive.
• Strong collaboration skills across teams.

Responsibilities

• Drive transformation within the Digital Roadmap.
• Analyze processes and recommend scalable automation.
• Boost lead handling and customer experience.

Skills

Process Improvement

Automation

Collaboration

Problem Solving

Education

Formal qualification in Industrial Engineering

Information Systems

Computer Science

Business Management

Job description

At Dotsure, we’re digital disruptors at heart, boldly innovating insurance in South Africa

Our purpose? We create Soft Landings, empathetic, meaningful experiences for customers, communities, and each other. That’s our reason for being Dotsure.

Simplicity, service excellence, and storytelling guide everything we do: we aim to build lasting fans, not just policyholders

What You'll Do

• Drive transformation within our Digital Roadmap by digitising and scaling operations.
• Identify improvements: Analyse processes, recommend scalable automation aligned with long-term strategy.
• Optimize operations: Boost lead handling, query resolution, contact centre efficiency, and customer experience.
• Lead tech evaluation: Collaborate with IT, Data, Softsure, and business units on vendor selection and tech integration.
• Track performance: Design KPIs, monitor workflows, and refine based on real-time data.
• Champion automation: Work with AI specialists to map and implement data flow automation across departments.
• Reengineer processes: Engage cross-functionally, redesign workflows, and ensure automation fits overall company goals.

Your Experience

• Has 2+ years in process improvement or automation roles.
• Holds a formal qualification in Industrial Engineering, Information Systems, Computer Science, Business Management, or equivalent.
• is naturally solutions-driven, proactive, and excels at collaborating across teams.
• Loves simplifying complexity while maintaining service excellence, the very spirit of Dotsure’s values.