Business Process Analyst

PST.AG; Cape Town; On-site; ZAR 300 000 - 400 000; Part time

Job summary

A dynamic tech firm is seeking a part-time Process Documentation Specialist in Cape Town. You will capture and document business processes while collaborating closely with C-level executives. The ideal candidate should have proficiency in BPMN 2.0, experience with AI language models, and outstanding structured writing skills. Join us to enhance clarity and transparency across our global operations.

Qualifications

• Certified proficiency in BPMN 2.0.
• Experience using AI language models for document QA.
• Ability to simplify and visualize complex workflows.

Responsibilities

• Create detailed business process documentation using BPMN 2.0 standards.
• Lead meetings with C-level executives to document discussions.
• Publish finalized process documentation in the company's Wiki.

Skills

BPMN 2.0 certification

Experience documenting complex processes

Fluent English (C1+ level)

Detail-oriented

Structured writing skills

Education

Bachelor's degree

Tools

Confluence

MediaWiki

Job description

We are seeking a part time Process Documentation Specialist to join our team. Your mission is to systematically capture, structure, and document business processes in close collaboration with C-level executives and key stakeholders. Your work will drive clarity and transparency across our global operations.

Duties

Process Modeling

• Create and maintain detailed business process documentation using BPMN 2.0 standards (text + diagrams). = Identify and define required input / output documents within workflows.

Stakeholder Collaboration

• Lead and facilitate meetings with C-level executives to extract, structure, and synthesize discussions into clear documentation.
• Translate complex information into actionable and easy-to-understand process documents.

Knowledge Management

• Publish finalized and validated process documentation in the company's central Wiki (e.g., Confluence or MediaWiki).

Qualification

• Bachelors degree
• Experience using AI language models (e.g., gemini, deepseek, ChatGPT or others) for document QA and quality checks
• Familiarity with Wiki platforms such as Confluence or MediaWiki

Must haves :

• Certified proficiency in BPMN 2.0
• Demonstrated experience documenting complex processes for senior leadership
• Fluent English (C1+ level) – primary language for documentation
• Ability to simplify and visualize complex workflows effectively
• Detail-oriented approach to validating logical consistency in process documentation
• Outstanding structured writing skills with high attention to clarity and precision

Nice to have :

• Experience with process automation tools (e.g., Camunda, Signavio or others)
• Basic prompt engineering skills for AI-enhanced validation
• Industry knowledge in IT, software, or data-driven sectors
• Business German (B2 / C1 level) – essential for C-level communication with German-based stakeholders