Business Process Analyst

Ioco Digital Pty Lty; Cape Town; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A digital solutions company is seeking an experienced Business Process Analyst based in Cape Town for a 12-month contract. The role entails analyzing and optimizing business workflows within investment administration, requiring at least 5 years of relevant experience and strong knowledge of South African regulatory frameworks. Successful candidates will be involved in process mapping and automation initiatives, ensuring alignment with governance and compliance requirements.

Qualifications

• Minimum 5 years' experience in financial services or investment administration.
• Strong knowledge of South African investment regulations (FAIS, FICA).
• Proven experience in process improvement and system migration.

Responsibilities

• Map current and future-state business processes for investment administration.
• Identify inefficiencies and drive simplification.
• Collaborate with business units to define optimal solutions.
• Ensure governance and compliance in process improvements.
• Support automation of business rules and workflows.

Skills

Business process analysis

Workflow modelling

Process mapping

Automation tools (BPM, RPA)

Investment and regulatory knowledge

Stakeholder collaboration

Education

Tertiary qualification in Business Analysis or related field

Job description

Overview

We're looking for an experienced Business Process Analyst with experience working on Investment Platforms.

We require someone based in Cape Town, and it will be for an initial 12 month contract.

You'll be responsible for analysing, designing, and optimising end-to-end business workflows for a new investment-platform environment.

Your Expertise

Minimum 5 years' experience as a Business Process Analyst or Workflow Analyst in the financial-services or investment-administration sector.

Strong knowledge of South African investment and regulatory frameworks (FAIS, FICA, Pension Funds Act, PDD, etc.).

Proven experience in workflow modelling, process mapping, and automation (BPM, RPA, or similar tools).

Experience participating in system migration, platform modernisation, or operational-transformation programmes.

Solid understanding of investment-administration processes (transactions, reconciliations, pricing, and reporting).

Qualifications

Tertiary qualification in Business Analysis, Information Systems, Industrial Engineering, or Process Engineering.

Responsibilities

Map and document current-state (AS-IS) and future-state (TO-BE) business processes across investment administration, client servicing, and product operations.

Identify process inefficiencies, duplication, and manual dependencies to drive simplification and automation.

Collaborate with business units, product owners, and the Vendor to define optimal workflow solutions aligned with Sanlam's digital-platform strategy.

Ensure that process improvements adhere to governance, compliance, and control requirements (FAIS, FICA, Pension funds Act, TCF, PDD etc.).

Develop and maintain workflow models in business-process management (BPM) tools.

Support design and deployment of automated business rules, approval routing, and digital form processing.

Collaborate with the Vendor to translate business process logic into system configurations and integrations.

Analyse and document process impacts of migrating from legacy systems to target-state platforms.

Conduct gap and impact analysis on existing workflows, identifying required process and data-flow adjustments.

Support business readiness, testing, and adoption planning to ensure smooth process transitions post-migration.

Develop test cases for process and workflow validation and conduct UAT for new or enhanced workflows.

Track and analyse process performance metrics post-implementation to ensure continuous improvement.

Facilitate workshops and walkthroughs with multiple stakeholders to validate and refine workflow designs.

Act as a bridge between operations and the Vendor teams, ensuring clarity and alignment throughout delivery.