Business Optimisation Lead

Hungry Lion Fast Foods (Pty) Ltd; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading fast-food company in Cape Town is seeking a Business Optimisation Lead to enhance processes and systems for improved efficiency. This role involves collaboration across functions to identify improvement opportunities, redesign workflows, and foster a culture of continuous improvement. Ideal candidates will have experience in business improvement and strong analytical skills. Apply now to join a dynamic team driving operational excellence.

Qualifications

• Experience in business improvement, PMO, operations excellence, or consulting.
• Strong process mapping and SOP development skills (Lean / Six Sigma advantageous).
• Comfort working across systems and translating process needs into technology requirements.

Responsibilities

• Review, design, and optimise business processes across all departments.
• Identify operational gaps, inefficiencies, and bottlenecks.
• Analyse performance data, operational trends, and stakeholder feedback.

Skills

Business improvement

Process mapping

SOP development

Analytical mindset

Stakeholder influence

Job description

PurposeSupport Hungry Lion's rapid growth by driving business optimisation across all functions.

This role operates within the Project Management Office and focuses on enhancing processes, systems, and ways of working to improve efficiency, reduce friction, and enable scalable, sustainable operations. Working cross-functionally, the Business Optimisation Lead partners with business leaders to identify improvement opportunities, redesign workflows, strengthen governance, and embed standardisation and continuous improvement across the organisation.

Key Responsibilities

Enterprise-Wide Process Improvement & Standardisation

• Review, design, and optimise business processes across all departments.
• Develop and implement standard operating procedures (SOPs), frameworks, and playbooks.
• Establish and strengthen governance mechanisms to ensure execution consistency and accountability.

Efficiency, Productivity & Value Realisation

• Identify operational gaps, inefficiencies, and bottlenecks.
• Lead cross-functional optimisation initiatives to drive efficiency, productivity, and cost optimisation.
• Measure and report improvement outcomes using PMO value-tracking and performance metrics.

Systems & Enablement

• Work closely with functional leaders to ensure systems and tools support efficient operational processes.
• Identify opportunities for workflow improvements, process automation, and smarter use of digital tools.
• Ensure process design and technology adoption are aligned and support business goals.

Cross-Functional Collaboration & Change Support

• Partner with leaders across all business functions to design, improve, and embed optimal working practices.
• Work alongside the Change Manager to support adoption and capability development.
• Support clear documentation, communication, and transition plans to maintain operational continuity.

Strategic Analysis & Continuous Improvement

• Analyse performance data, operational trends, and stakeholder feedback to identify improvement opportunities.
• Conduct root‑cause analysis to address recurring operational challenges.
• Champion a culture of continuous improvement across the business.

Required Experience & Skills

• Experience in business improvement, PMO, operations excellence, or consulting.
• Strong process mapping and SOP development skills (Lean / Six Sigma advantageous).
• Comfort working across systems and translating process needs into technology requirements.
• Strong analytical mindset and ability to translate insights into action.
• Skilled in influencing stakeholders and driving cross‑functional collaboration.