Business Line Manager - Service

Annswann Personnel; Boksburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading personnel firm is seeking an experienced Business Line Manager for Service Sales in Boksburg, Gauteng. This role focuses on managing the after-sales and service division in the power tools sector by driving customer satisfaction and service growth. The ideal candidate will bring at least 5 years of experience in aftermarket sales and strong leadership skills to drive service revenue and customer retention.

Qualifications

• Minimum 5 years experience in aftermarket sales, service management or industrial equipment.
• Background in power tools or related mechanical/electrical technical industries.
• Demonstrated success in growing service or parts sales.

Responsibilities

• Lead and grow the aftermarket business by implementing a customer strategy.
• Define and execute the product service strategy within the region.
• Build and maintain strong customer relationships to increase service revenue.

Skills

Leadership

Analytical thinking

Strategic thinking

Customer relationship management

Team development

Education

Technical qualification or relevant degree in Engineering or Business

Job description

Overview

Are you a results-driven leader with a passion for aftermarket sales and power tool services? We are looking for an experienced Business Line Manager for Service Sales to take charge of our clients after-sales and service division in the Southern African market based in Boksburg Gauteng. You will play a vital role in growing the power service business increasing market share in spare parts and repair services and driving customer satisfaction through proactive service excellence.

Responsibilities

• Lead and grow the aftermarket business by implementing a diversified product customer and channel strategy.
• Define and execute the product service strategy for different product ranges within the region.
• Build and maintain strong customer relationships to increase service revenue and customer retention.
• Prepare accurate and timely service quotations ensuring high conversion and customer satisfaction.
• Collaborate with internal teams to improve service delivery technical support and field service capabilities.
• Drive digital initiatives including lead generation data utilisation and e-platform engagement.
• Manage dealer networks through training engagement and loyalty programs to boost part sales and technical competence.
• Take full P&L ownership for the Service Division in your territory and achieve agreed business targets.
• Champion organisational development by ensuring talent development succession planning and leadership growth.

Your Mission Includes

• Achieve sustainable profitable inclusive growth in the region.
• Grow market share (1 : 1 ratio) through a well-balanced approach of ad-hoc services preventive maintenance optimisation and accessories.
• Create and implement a Full Potential Plan based on the installed base of equipment.
• Establish a structured team with clear KPIs job descriptions and annual appraisals.
• Lead the planning process becoming a project owner and mentor for team success.

Requirements

• Technical qualification or relevant degree in Engineering Business or related fields preferred.
• Minimum 5 years experience in aftermarket sales service management or industrial equipment sectors.
• Background in power tools or related mechanical / electrical technical industries.
• Demonstrated success in growing service or parts sales and managing P&L responsibility.
• Strong leadership analytical and strategic thinking capabilities.
• Ability to develop teams and manage cross-functional collaboration.
• Experience with dealer networks field service teams and digital transformation is a plus.

Required Experience : Manager

Key Skills

Electrical Design, Installation Maintenance Repair, Large Account Management, Learning Development, Corporate Development

Employment Type: Full-Time

Department / Functional Area: Manufacturing

Experience: years

Vacancy: 1