Business Development Manager (KwaZulu-Natal, KZN)

Swift Human Resources; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading fintech company in Durban is looking for a Business Development Manager to grow a portfolio of merchants. The ideal candidate will have over 3 years of experience in account management or commercial sales, strong analytical skills, and proficiency with CRM tools. Responsibilities include identifying upsell opportunities, managing merchant relationships, and analyzing performance. Applicants with experience in fintech or financial services will be preferred. This opportunity offers a chance to make a significant impact on revenue growth and product adoption.

Qualifications

• 3+ years in account management, customer success, or commercial sales.
• Experience with CRM tools is essential.
• Preferred experience in fintech, financial services, or merchant services.

Responsibilities

• Identify cross-sell and upsell opportunities using data insights.
• Implement proactive retention strategies to reduce churn.
• Build and manage relationships through regular check-ins.

Skills

Relationship management

Strong analytical skills

Excellent communication

Consultative selling

Education

Matric

Tertiary qualification in Business, Commerce, or Marketing

Tools

CRM tools

Job description

SUMMARY

Are you a relationship-driven professional with a sharp commercial mindset? We are looking for a Business Development Manager to manage and grow a portfolio of merchants — driving revenue, increasing product adoption, and reducing churn across our fintech ecosystem. As a Business Development Manager, you’ll be the trusted advisor to merchants, helping them unlock the full value of Lesaka’s integrated product suite : Card, Cash, Capital, Software, and VAS. This is a strategic, data-led role focused on retention, upsell, and long-term growth.

REQUIREMENTS

• 3+ years in account management, customer success, or commercial sales.
• Strong analytical skills and experience with CRM tools.
• Fintech, financial services, or merchant services experience (preferred).
• Matric required; tertiary qualification in Business, Commerce, or Marketing is a plus.
• Excellent communication and relationship-building skills.

RESPONSIBILITIES

• Grow Revenue : Identify cross-sell and upsell opportunities using data insights and consultative selling.
• Retain & Reactivate : Spot early signs of churn and implement proactive retention strategies.
• Manage Relationships : Build trust through regular check-ins, education sessions, and personalised support.
• Report & Analyse : Maintain CRM discipline, track performance, and share actionable insights.
• Collaborate & Learn : Work with Growth Executives and internal teams to align on growth priorities and share best practices.

ATTRIBUTES

• Customer relationship mastery
• Commercial acumen
• Consultative selling ability
• Data-driven decision-making
• Accountability & ownership

POSITION INFO

Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.