Overview
Mission of the Job:
Build and maintain long-term relationships with key accounts to drive sales of the company's products and services, consolidate market share, and achieve organisational sales goals. Identify and pursue opportunities for growth within designated territories while mentoring and guiding Sales Support Officers to enhance team performance. Uphold the value that "Customer is #1" through professional, reliable, and tailored engagement with clients.
Responsibilities
- Account Management and Growth: Serve as the primary contact for key accounts, maintaining and expanding these relationships to achieve agreed turnover goals. Proactively identify and pursue new business opportunities, ensuring consistent revenue growth within assigned territories. Develop and implement strategic sales plans tailored to specific key accounts, including long-term contracts and initiatives for sustained business growth. Conduct site visits and meetings with current and potential clients to build trust, address their needs, and present the benefits of the company's offerings. Oversee the onboarding process for new accounts, ensuring accurate documentation, smooth handovers, and efficient client activation.
- Sales Strategy and Execution : Collaborate with the Sales Manager to set annual revenue targets and develop actionable plans to achieve them. Monitor and analyse sales performance against targets, providing timely updates and insights to management. Negotiate contracts, pricing, and terms with key accounts, ensuring mutually beneficial agreements that align with company policies. Contribute to the development and implementation of marketing campaigns and promotional activities to drive sales.
- Mentorship and Team Collaboration: Supervise and provide guidance to Sales Support Officers to ensure efficient operations and high levels of customer satisfaction. Set clear objectives, provide ongoing feedback, and conduct performance evaluations for direct reports. Foster a collaborative environment that encourages professional growth and teamwork.
- Customer Engagement and Market Awareness : Develop in-depth knowledge of customer needs, challenges, and market trends to tailor solutions effectively. Stay informed about changes in regulations and industry practices that may impact the compounding pharmacy sector. Actively network and build relationships with professional associations, patient groups, and other stakeholders to generate leads and enhance the company's market presence.
- Reporting and Analysis : Maintain accurate records of all activities, leads, and opportunities in the CRM system (e.g., Pipedrive). Prepare regular sales reports detailing performance metrics, market feedback, and pipeline updates. Use data analytics to identify trends, track key account activities, and recommend improvements to sales strategies.
- Event Participation and Industry Representation: Attend and contribute to exhibitions, congresses, and informational sessions, actively promoting the company's products and services. Represent the company at trade shows and industry events, showcasing expertise and building credibility with key stakeholders.
Qualifications
- Bachelor's degree in Business or Sales. Qualification in Healthcare Sciences (e.g., Nursing, Dietetics, or related fields) is advantageous. 3-5 years of experience in business development, sales, or account management, preferably within the pharmaceutical or healthcare industry. Proven track record of achieving sales targets.
Skills and Abilities
- Exceptional account management and relationship-building skills. Strong negotiation and contract management abilities. Analytical mindset with proficiency in CRM tools (e.g., Pipedrive), Microsoft Office Suite, and reporting software. Proven ability to mentor and develop team members, fostering a high-performance culture. Excellent verbal and written communication skills for engaging with clients and internal stakeholders. Strong organisational and multitasking capabilities to manage competing priorities. Strategic thinker with a focus on achieving long-term business objectives. High level of professionalism and ethical standards in managing client relationships
Locations: Randburg, Northcliff