Business Development Manager

University of Fort Hare; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading global consultancy is seeking a Client Growth Manager to enhance client success and revenue. This remote role involves managing international clients, driving retention, and overseeing account growth. The ideal candidate has over 5 years of experience in client success and strong communication skills. Competitive salary with commission potential based on retention and success.

Qualifications

• 5+ years’ experience in client success, strategic account management, or consulting.
• Proven track record of driving retention, revenue growth, and client advocacy.
• Exceptional communication and relationship-building skills.

Responsibilities

• Manage a portfolio of international clients, ensuring high satisfaction and growth.
• Conduct quarterly business reviews and present ROI insights.
• Identify and execute revenue expansion opportunities.

Skills

Client success

Strategic account management

Communication skills

Data-driven mindset

CRM proficiency

Tools

HubSpot

Salesforce

Job description

Monthly Basic Salary (Remote Work, Market related)

Overview

CLIENT GROWTH MANAGER — Strategic Relationship & Revenue Expansion
Cape Town | Western Cape Region: My client, a reputable global marketing and automation consultancy, is seeking to appoint a Client Growth Manager to join their international team. This fully remote-work role suits a commercially minded relationship professional with a passion for strategy, retention, and client success. The company partners with global clients in MedSpa, SaaS, and digital agency sectors, helping them scale through intelligent automation, marketing systems, and measurable growth strategies.

Remote role – based in Western Cape.

Purpose of the Role

Purpose of the Role: To drive revenue growth and long-term client success through strategic relationship management, proactive retention, and expansion initiatives. The role focuses on transforming satisfied clients into loyal advocates and referral partners while maximising lifetime value and measurable business outcomes.

Responsibilities

• Manage a portfolio of international clients, ensuring high satisfaction, retention, and account growth
• Conduct quarterly business reviews (QBRs), presenting ROI insights and strategic recommendations
• Identify and execute revenue expansion opportunities across service categories and client lifecycle stages
• Develop and implement systematic referral generation programmes and advocacy initiatives
• Analyse client performance data to identify risks, trends, and business growth potential
• Collaborate with internal delivery teams to ensure consistent quality, alignment, and client success
• Act as a trusted strategic advisor, connecting marketing activities to client business objectives
• Track and report on retention, expansion, and referral metrics, maintaining detailed CRM records

Qualifications

• 5+ years’ experience in client success, strategic account management, or consulting (agency or SaaS preferred)
• Proven track record of driving retention, revenue growth, and client advocacy
• Strong business acumen with understanding of CAC, LTV, ROI, and revenue metrics
• Exceptional communication and relationship-building skills, confident engaging C-suite stakeholders
• Data-driven mindset with ability to interpret performance dashboards and translate insights into strategy
• CRM proficiency (HubSpot, Salesforce or similar) with strong organisational discipline
• Comfortable working independently in a remote, high-performance, metrics-driven environment
• Availability to work US business hours with reliable internet and dedicated home-office setup

Hours of Work

Remote work: Monday–Friday – standard hours for US market alignment

Mon to Fri: standard = US market alignment 09:00 AM – 17:00 PM CST | equivalent to 16:00 – 12:00 SAST

Flexibility may be required for client meetings across multiple time zones

Benefits / Reward & Career Path

Competitive USD-based base salary with significant commission potential tied to retention and revenue growth

Long-term career development within a global, results-driven consultancy