Business Development Consultant (Travel/Tourism)

Black Pen Recruitment; Johannesburg; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading tourism group is seeking a candidate to manage client proposals and ensure business conversions. The role involves market research, supplier negotiations, and maintaining client relationships. Ideal candidates will have a Matric and a tertiary qualification in tourism, with strong interpersonal, organizational, and communication skills. This hybrid position requires attention to detail, flexibility, and problem-solving abilities to meet client expectations and improve service delivery.

Qualifications

• Matric qualification is required.
• Tertiary qualification in tourism is an advantage.
• Operations in Groups and FITS is advantageous.

Responsibilities

• Research and analyze various markets to increase conversion rates.
• Negotiate with suppliers to secure competitive rates.
• Build and maintain strong client relationships.

Skills

Attention to detail

Communication skills

Negotiation ability

Problem solving skills

Organizational skills

Interpersonal skills

Education

Matric

Tertiary Qualification in Tourism

Job description

Overview

Our client is Southern Africa's leading integrated tourism group, operating businesses which range from travel management companies, hotels, lodges and restaurants to craft, curio and jewellery shops and foreign exchange bureaux. They are driven by a commitment to exceptional quality, service and value; its people-centred business philosophy; the development of mutually rewarding partnerships; constant innovation; and world-class technology.

Role Overview

Understanding the specific markets and client’s expectations and to achieve a successful conversion of business to successfully execute the conception, pricing, promotion and distribution of client proposals

Job Type: Full Time/Permanent

Work Place: Hybrid

Location: Bryanston, Johannesburg

Requirements

• Matric
• Tertiary Qualification in Tourism an advantage
• Operations in Groups and FITS an advantage
• Attention to detail is essential
• A mature approach when dealing with people
• Capacity for dealing with employers and workers at all levels
• Confidentiality, tact and discretion when dealing with people
• Excellent planning, organisational, and analytical skills
• Good verbal and written communication skills
• Integrity and Honesty
• Good interpersonal skills
• Good Problem solving skills
• Negotiation and liaison ability
• Research skills

Responsibilities

Project Research

• Research and analysis on various markets is a large element of this role.

Increase conversion rate for quotes and meet targets

• Offering of competitive rates and relevance to market
• Adhere to turnaround time
• Presentation of proposals
• Follow-up of all quotations
• Delivering of world class service
• Liaising between Business Development, Contracting and Sales

Supplier Negotiation

• Understanding your specific market and the competition in order to achieve the main goal of ensuring our agents are competitive within the market
• Maintaining good relationships with the suppliers in order to achieve these goals

Client Relationships

• To ensure client expectations are met and the highest delivery of service is achieved with best product and pricing.
• To continually look at creative ideas and review products offered to clients
• To build and retain relationships with clients with effective communication
• To ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously
• To follow-up with clients and leads through Market Managers
• Flexibility to assist colleagues out of normal office hours, when and if required

Team Work

• To build and maintain good relationships within the Sense of Africa team and the business units within our client
• Travelling with our agents may be required

Supplier Relationships

• Commitment to and building relationships our preferred partners
• Ensure that the best rates are negotiated and secured
• Understanding supplier products to ensure best product for client
• Actively source new products and creative ideas
• Always work according to the supplier strategy
• Priority to be given to all our client's Product

Learning and Development

• Develop product knowledge on an ongoing basis
• Attend industry events/seminars/webinars and participate in supplier workshops, educational trips and trade shows
• Keep abreast of industry trends