Business and Operations Quality 1

Idemia; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology firm in Johannesburg is seeking a Quality Assurance Manager to ensure activities meet quality standards and improve customer satisfaction. The role involves managing audits, establishing KPIs, and improving business performance. Ideal candidates should have experience in quality assurance and effective communication skills. This position is based in Johannesburg, South Africa.

Qualifications

• Proven experience in quality assurance and associated processes.
• Experience in managing audits and quality certifications.
• Ability to communicate effectively with customers and external bodies.

Responsibilities

• Ensure all activities meet required quality standards.
• Lead and participate in audits and reviews for quality performance.
• Manage customer complaints and non-conformances effectively.

Job description

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role is responsible for ensuring that all activities within the scope meet the required quality standards, minimize quality costs and maximise customer satisfaction by ensuring that procedures and processes are adhered to.

Key Missions

• Leads or participates in regular reviews (with a quality focus) with relevant departments and teams (local and global) to improve business performance and consolidate customer feedback
• Ensures KPIs are established and monitored to meet the business targets
• Identifies opportunities to continually improve business performance supporting the continuous improvement efforts
• Maintains accurate and relevant reporting or documentation as required to include inspection reports and documenatations, central reports, customer reports, department reports, quality documents, templates and business presentations
• Identifies and anticipates business risks
• Manages through local register, host, lead or participation in audits from internal or external organisations in the delivery of successful scheme / customer accreditations (PCI, ISO9001, CQM etc)
• Ensures that suitable inspections, audit and control activity is carried out by all levels of management and supervision in the delivery of business performance through use of the audit register
• Communicates effectively with customer, cuppliers and other external bodies as required
• Supports the business to ensure teams are appropriately trained, skilled and motivated to perform to a high standard of delivery in line with quality systems and processes
• Supports and Participates in inspection, audits, may lead some audits
• Applies practical knowledge of job area and Works independently with general supervision

• Manages the tracking and resolution of all relevant customer complaints and non-conformances
• Supports the process owner in organising cross-functional teams to investigate, identify root cause, implement and report on suitable corrective actions that will satisfy customer, third party or audit requirements

Supports and Participates in inspection, audits, may lead some audits

Faces problems that are typically not complex

Engages in investigating, testing and identifying root cause defects or non-conformances and working to define and deliver corrective actions with the appropriate team

• Influences others within the job area through explanation of facts, policies and practices

Profile & Other Information