Business Analyst (ServiceNow)

Blue Pearl; South Africa; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A technology company in South Africa seeks a skilled Business Analyst with experience in the ServiceNow platform. You'll analyze business requirements, validate user stories, and provide onboarding training. Additionally, you will attend stand-ups, assist in UAT, and develop training materials. Strong problem-solving and project management skills are essential for success in this role.

Qualifications

• Strong business analysis skills for requirements gathering and process optimization.
• Problem-solving abilities for technical issues.
• Project management capabilities for implementation and support.

Responsibilities

• Analyses business requirements.
• Capture user stories and validate with customer.
• Provide onboarding user training.
• Attend daily stand ups.
• Attend UAT sessions if needed.
• Continuous discovery.
• Develop training material.

Skills

Business analysis skills

Experience in ServiceNow platform

Problem-solving abilities

Project management capabilities

Job description

Job Description

• Analyses Business requirements
• Capture user stories and validate with customer
• Provide Onboarding User training
• Attend Daily Stand ups
• Attend UAT sessions if needed
• Continuous discovery (e.g. continuous improvement analysis)
• Develop training material (user guides, instructional videos)

Requirements

• Experience in ServiceNow platform. Strong business analysis skills for requirements gathering and process optimization, problem-solving abilities for technical issues, and project management capabilities for implementation and support.