Business Analyst (Retail)

Boardroom Appointments; Cape Town; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A recruitment agency is seeking a Senior Business Analyst to identify business needs and propose valuable solutions within the retail sector. This role involves analyzing requirements, supporting project plans, and collaborating with cross-functional teams. The ideal candidate has 6-8 years of experience in retail and holds a relevant degree and certification. Strong problem-solving and documentation skills essential.

Qualifications

• Minimum 6-8 years' experience as a Business Analyst, preferably in a retail environment.
• Proven experience across the retail value chain including buying, planning, warehousing, store operations.
• Experience in Agile, Waterfall, or Hybrid project environments.

Responsibilities

• Elicit, analyze, and document business requirements across the retail value chain.
• Collaborate with cross-functional teams to define solutions.
• Support testing and validation of solutions to ensure business requirements are met.

Skills

Business Analysis

Gap Analysis

Cross-functional Collaboration

Documentation

Retail Systems Implementation

Agile Methodologies

Process Mapping

Education

Bachelor's degree in Business Administration or related field

Business Analysis certification (e.g., CBAP, PMI-PBA)

Job description

Job Summary

The Senior Business Analyst (BA) is responsible for identifying business needs, analyzing requirements, and proposing solutions that deliver value within the retail sector. This role plays a critical part in bridging the gap between business stakeholders and technical teams, with a focus on the end-to-end retail value chain including procurement, inventory management, merchandising, store operations, and customer engagement.

Responsibilities

• Elicit, analyze, and document business requirements across the retail value chain.
• Collaborate with cross-functional teams to define solutions and support implementation.
• Support the development and execution of project plans aligned with business goals.
• Perform gap analysis and identify areas of improvement within retail operations.
• Define and document current and future state processes using appropriate tools.
• Facilitate workshops, interviews, and design sessions with business stakeholders.
• Support testing and validation of solutions to ensure business requirements are met.
• Create and maintain clear documentation such as BRDs, user stories, and process maps.

Qualifications

• Matric and a bachelor's degree in business administration, Information Systems, or related field.
  Business Analysis certification (e.g., CBAP, PMI-PBA) is preferred.

Experience

• Minimum 6-8 years' experience as a Business Analyst, preferably in a retail environment.
• Proven experience working across the retail value chain including buying, planning, warehousing, store operations, POS, ecommerce, and customer service.
• Minimum 6-8 years' experience as a Business Analyst, preferably in a retail environment.
• Warehouse Management Supply Chain BA expertise, we need deep knowledge of Supply Chain Inventory Management, Inbound, Outbound, Order Management, Receiving, Integration, Picking, Reporting, Finance, Bookings, Dispatch, Pack Changes, Master Data all the normal business procedures for Supply Chain Management and Warehouse Management
• Experience in Agile, Waterfall, or Hybrid project environments.
• Strong track record of supporting retail systems implementations (e.g., ERP, WMS, CRM, OMS).