Business Analyst - Cape Town

FirstRand; South Africa; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading financial institution in South Africa is seeking a Business Analyst to analyze and optimize end-to-end business processes. The ideal candidate will have a relevant degree and 3 - 5 years of experience in a similar role, demonstrating strong analytical and critical thinking skills. The position entails improving efficiencies, ensuring compliance, and building collaborative relationships. Applications close on 28/10/25.

Qualifications

• 3 - 5 years of experience as a Business Analyst.
• Strong analytical skills are essential.
• Strong critical thinking abilities are required.

Responsibilities

• Prevent wastage and identify process improvements.
• Assess, analyze, and optimize business processes.
• Facilitate the implementation of prioritized projects.
• Analyze processes to identify improvement opportunities.
• Build collaborative relationships within the business.
• Ensure compliance with legislative and audit requirements.

Skills

Analytical skills

Critical thinking

Data analysis using SQL

Data analysis using Excel

BI tools knowledge

Process modelling (BPMN)

Agile methodologies knowledge

Education

BCom, B.Eng., BSc Eng., BSc Informatics

Job description

Overview

Hello Future Business Analyst. Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Retail COO (Direct Axis) you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Responsibilities

• Prevent wastage and identify process improvements to contain and reduce costs.
• Assess, analyse and optimise end-to-end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
• Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
• Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
• Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

Qualifications

• Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree.
• 3 - 5 years as a Business Analyst
• Strong analytical skills
• Strong critical thinking
• Data analysis using tools like SQL and Excel
• Technical skills in business intelligence (BI) tools, process modelling (BPMN), and knowledge of Agile methodologies.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

28/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.