Business Analyst

Capitec; Stellenbosch; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading South African bank is seeking an experienced Business Analyst to join their team in Stellenbosch. This role focuses on supporting IT and Service Management initiatives with responsibilities including requirements elicitation, documentation, and project management. The ideal candidate has over 5 years of relevant experience and is skilled in stakeholder engagement and process optimization. A competitive benefits package is offered, fostering growth and collaboration within the team.

Qualifications

• 5+ years’ experience in business analysis, preferably in IT or financial environments.
• Self-starter mentality—able to drive outcomes independently.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Lead requirements gathering for complex IT and service management projects.
• Design and optimize end-to-end process flows.
• Collaborate with developers and system analysts.

Skills

Communication Skills

Analytical Skills

Interpersonal & Relationship management Skills

Attention to Detail

Negotiation skills

Problem solving skills

Planning, organising and coordination skills

Education

Grade 12 National Certificate / Vocational

Certification in Business Analysis

Job description

Job description:

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potentialandcontinuously look fortalented, driven individualstohelp usinnovate and evolve.That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to building a brand that we are proud of and earn the trust of our clients.

Who We Are

We are a bank, but we’re much more than that.We believe that banking is about enabling peopleto control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put theClient first, act withEnergy andtakeOwnership.And to support people in being their best,our Employee Value Propositionoffersevery value to all team members through cohesive teams, growth opportunities as well asemployee benefitsand savings. We make it a priority toensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About The Role

We are seeking an experienced Business Analyst to join our Service Management team within the Technology Services division. The role is focused on supporting IT and Service Management Initiatives, with responsibilities including requirements elicitation, documentation, process flow design, and test case creation. This role is critical for maintaining and enhancing our system, ensuring seamless stakeholder management, and driving complex projects to successful completion. This role requires a skilled professional who can hit the ground running and contribute to our ongoing projects.

Our Ideal Candidate

• 5+ years’ experience in business analysis, with a proven track record in IT, service desk, or financial environments.
• Self-starter mentality—able to pick up new domains and drive outcomes independently.
• Strong stakeholder engagement and communication skills.
• Experience in business process optimization, requirements solicitation, and test case management.
• Project management background is highly valued.
• Ability to mentor and coach, fostering growth in others
• Flexibility to understand both business and technical aspects, with a focus on the technical side

What You'll do

• Lead requirements gathering for complex IT and service management projects, translating business needs into actionable deliverables.
• Design andoptimize end-to-end process flows that align with strategic goals and improve operational efficiency
• Collaborate with development and system analyst teams, influencing technical solutions with business acumen.
• Own test case creation and drive user acceptance sign-off with business stakeholders.
• Apply project management skills to prioritize, rate, and manage requirements through delivery.
• Provide guidance and mentorship to less experienced BAs and technical team members.
• Create andmaintain detailed documentation including business cases, user stories, and functional specs.
• Advocate for user-centric design and incorporate feedback loops into solution development.
• Drive change management initiatives including training, communication plans, and stakeholder engagement.
• Champion continuous improvement and innovation

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Certification in Business Analysis

Skills

• Communications Skills
• Analytical Skills
• Interpersonal & Relationship management Skills
• Attention to Detail
• Negotiation skills
• Problem solving skills
• Planning, organising and coordination skills

Conditions of Employment

• Clear criminal and credit record