Business Analyst

Sabenza It Recruitement; South Africa; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading IT recruitment firm in South Africa is seeking a Senior Business Analyst with strong analytical skills and experience in Agile methodologies. The role involves collaboration with cross-functional teams to deliver innovative solutions and ensure operational quality of applications. Ideal candidates will have 5-8 years of BA experience and a degree in business or IT.

Qualifications

• 5 to 8 years of Business Analyst experience.
• Experience in solution design with all stakeholders.
• Knowledge of Agile development methodologies.

Responsibilities

• Collaborate with stakeholders to define operating processes.
• Ensure operational quality of applications throughout their lifecycle.
• Control release and change management for applications.
• Support product owner with operational issues.
• Document details relevant to all stakeholders.

Skills

Analytical skills

Collaboration

Agile methodologies

Data collection and analysis

Education

Diploma / degree in business / IT

Tools

Confluence

Jira

Job description

Job Description

Are you a problem-solver who thrives on translating business needs into smart, scalable solutions? We're looking for a Senior Business Analyst with a sharp analytical mindset and a deep understanding of IT operations to help us drive excellence across the entire application lifecycle. As a key player in our Agile team, you'll work closely with cross‑functional stakeholders—including Developers, UI/UX Designers, QA Analysts, Product Owners, and IT Leads—to shape, refine, and deliver innovative technology solutions that keep our systems resilient, secure, and customer‑centric.

Role And Responsibilities

• Collaboration with Team Lead, Stakeholders, IT PO and Team regarding Operational topics is responsible for the needs-based operating process within the agreed quality.
• Ensures the operability and operational quality of the applications over the entire life cycle in the area of responsibility.
• Ensures the implementation of all tasks and content of the process IT Operations (IT.03 Monitor and Operate IT Product).
• Controls the overall release and change management of the applications in the area of responsibility.
• Controls the implementation of technical lifecycle management measures as well as the identified security measures for the assigned applications.
• Controls the measures to improve operational quality for the assigned applications.
• Supports the product owner with operational issues.
• Prioritizes the scope of operations of the applications to the product owner for the assigned applications.
• Prioritizes the necessary operational scopes for in the product backlog for the assigned applications.
• Decides all operational issues within the scope of the planned resources for the assigned systems and applications.
• Supports the AWM Processes "Deliver & Operate IT Technology" and "Manage IT Governance".
• Controls the measurement and communication of the operation KPIs and defines the necessary measures to improve quality or the assigned applications.
• Supports the LRE in post mortem handling of major and critical incidents.
• Supports the LRE in all of its assigned tasks regarding the assigned applications.
• Supports ITSCM tasks (e.g., IT emergency exercises) and tasks in manage availability.
• Ensure that all processes are investigated / considered in obtaining the specifications of the user requirements.
• Propose and review system designs and evaluate alternatives.
• Review and present proposals / system solutions to IT Project Lead, DevOps Team, UI/UX team, QA Team, and Product Owner / Business team.
• Detailed documentation relevant to all stakeholders (Business/Developers/UX/QA).

Requirements

• Solution design involving all stakeholders (Business/Developers/UI/QA).
• Participate in stand-up's and meet with end users and other stakeholders and gather requirements.
• Gather, Analyse and Implement new system requirements specifications.
• System testing /parallel runs assist QA in testing systems/solutions.
• Excellent data collection and analysis skills
• Working knowledge using Agile development methodologies
• Working knowledge of Confluence / Jira
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

Qualifications/Experience

• Work experience, diploma / degree in business / IT environment.
• 5 to 8 years BA experience