Business Analyst

FirstRand; South Africa; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading financial services provider is seeking a Business Analyst to improve operational efficiencies and support project implementations in South Africa. The ideal candidate will have relevant engineering qualifications and 3 to 5 years of experience in business analysis, especially in payments. This role emphasizes developing collaborative relationships and optimizing business processes to meet overall objectives.

Qualifications

• 3 to 5 years in a Business Analysis environment.
• Payments experience is highly preferred.
• Proven ability to analyze business processes and propose improvements.

Responsibilities

• Review and document system requirements.
• Facilitate end-to-end implementation of projects.
• Compile reports to guide informed business decisions.

Skills

Business process analysis

Stakeholder engagement

System testing oversight

Gap analysis skills

Payments experience

Education

Relevant degree in Engineering

Job description

Job Description

To review, evaluate, and analyze user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives.

• Prevent wastage and identify process improvements to contain and reduce costs!
• Assess, analyze, and optimize end-to-end business processes to improve efficiencies, customer/employee experience, and remove inefficient processes to meet new requirements.
• Facilitate and coordinate the end-to-end implementation of prioritized and approved projects.
• Analyze business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
• Develop, encourage, and nurture collaborative relationships within the business and/or across the FRG.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Develop new insights into situations and apply innovative solutions to make organizational improvements.
• Ensure compliance with legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide the business to make informed decisions.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.

• Analyze the business from all aspects to develop an in-depth understanding.
• Work with end users and project owners to identify business, functional, and technical requirements.
• Perform gap analysis between current and required specifications.
• Oversee the planning and execution of system testing.
• Analyze existing business processes and facilitate improvements with stakeholders.
• Identify and define business processes and system development or configuration requirements to realize the process end goal.
• Work with project team members to define metrics, performance goals, and acceptance criteria for solutions or systems.
• Assist in translating requirements into test conditions and expected results for unit development, system integration, and UAT.
• Participate in quality reviews or set reviews of designs, prototypes, and other work products.

Additional requirements:

• Relevant degree, preferably in Engineering.
• Payments experience.
• 3 to 5 years in a Business Analysis environment.

Job Details

Note: Applications will not be accepted after 28/08/25. Kindly submit applications before the closing date.

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose their disability information voluntarily. This information will be kept confidential unless required by law.