Business Analyst

First Technology Pty Ltd; KwaZulu-Natal; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading technology solutions company in KwaZulu-Natal is seeking a meticulous Business Analyst to join their collaborative team. The ideal candidate will have a strong background in finance, proven expertise in requirements gathering, and ability to write SQL queries for data analysis. Responsibilities include engaging stakeholders, analyzing business processes, and collaborating with technical teams to design effective solutions. A minimum of 3 years experience and relevant qualifications are required.

Qualifications

• Minimum 3 or more years’ experience as a Business Analyst.
• Experience in writing business cases, user stories, and specifications.
• Understanding of Agile, Scrum, and Waterfall methodologies.

Responsibilities

• Lead requirements gathering workshops to understand business needs.
• Analyze and document functional and non‑functional requirements.
• Evaluate existing business processes and recommend changes for optimization.
• Collaborate with technical teams to design solutions aligned with business needs.
• Maintain detailed documentation of requirements and ensure compliance.

Skills

Analytical thinking

Communication skills

Technical proficiency with SQL

Process Modelling

Requirements gathering

Documentation

Project management

Stakeholder management

Education

Tertiary qualification in Information Technology or Business Information Systems

Additional IT Certifications (Business Analysis, Six Sigma, BPM)

Tools

SQL

Excel

Business process modeling software (e.g., Visio)

Job description

Role Overview:

We are looking for a meticulous and analytical Business Analyst with a solid foundation in finance to join our fast-paced, collaborative team. The ideal candidate will bring proven expertise in requirements gathering, software testing and capable of writing SQL queries to gather data for decision-making and analysis and will serve as a critical link between business objectives and technical execution to ensure the successful delivery of strategic initiatives.

In this role, you will lead requirements gathering workshops, engaging cross‑functional teams to gain a deep understanding of data models, structures, business policies, processes, and security and privacy frameworks. You’ll work closely with subject‑matter experts, BI professionals, and consultants and deliver recommendations that drive informed decision‑making and enhance business performance.

We’re seeking someone who is naturally curious and thrives in a collaborative environment. You should possess strong analytical thinking, a proactive problem‑solving mindset, and a comprehensive understanding of databases. The ability to manage multiple projects across diverse business domains is essential.

Role Responsibilities:

Requirements Gathering & Analysis

• Engage with stakeholders to understand business needs, goals and challenges
• Conduct interviews, workshops, and surveys to collect requirements
• Analyze and document functional and non‑functional requirements

Process Improvement

• Evaluate existing business processes and identify for optimization
• Recommend changes to improve efficiency, reduce costs, or enhance customer experience
• Use modelling techniques like BPMN or flowcharts to visualize processes.

Data Analysis & Reporting

• Analyze data trends and support decision making
• Validate data accuracy and relevance for business objectives.

Solution Design and Validation

• Collaborate with technical teams to design solutions aligned with business needs.
• Assist in creating use cases, user stories, and acceptance criteria
• Participate in testing and validation to ensure solutions meet requirements.

Stakeholder Communications

• Act as a liaison between business units and IT or development teams
• Facilitate meetings, presentations, and workshops to align expectations
• Ensure clear and consistent communication throughout the project lifecycle

Documentation & Compliance

• Maintain detailed documentation or requirements, changes and decisions
• Ensure compliance with regulatory standards and internal policies
• Support audit and review processes with accurate records

Project Support

• Contribute to project planning and scope definition
• Monitor progress and help resolve roadblocks
• Support change management and user training initiatives

Role Requirements

• Analytical thinking: Ability to interpret data, identify trends, and solve complex problems
• Communication skills: Strong verbal and written communication to engage stakeholders and document requirements
• Technical proficiency: Familiarity with tools like SQL, Excel, and business process modeling software
• Process Modelling: Using tools like Visio to map out workflows and identify inefficiencies
• Requirements gathering: Skilled in conducting interviews, workshops, and translating business needs into technical specs
• Documentation: Experience in writing business cases, user stories, and functional and non‑functional specifications
• Project management: Understanding of Agile, Scrum, and Waterfall methodologies
• Stakeholder management: Ability to collaborate across departments and manage expectations

Qualifications and Education Requirements

• Tertiary qualification in Information Technology/ Business Information Systems or equivalent field of study.
• Additional IT Certifications (Business Analysis, Six Sigma, BPM)
• Minimum 3 or more years’ experience as a Business Analyst