Business Analyst

Pedros; Durban; On-site; ZAR 866 000 - 1 213 000; Full time

Job summary

A leading food service company in South Africa is seeking a skilled Business Analyst to enhance operational excellence and support growth. The role focuses on leveraging data for decision-making, conducting analyses, and improving business processes. Candidates should possess a relevant degree and extensive experience in business analysis, particularly in retail or QSR. Proficiency in tools like Power BI is essential.

Qualifications

• 8-10 years of experience in business analysis, preferably in retail, hospitality, or QSR.
• Strong analytical and problem-solving skills.
• Proficiency in data visualization and reporting tools.

Responsibilities

• Translate business requirements into functional specifications.
• Analyse performance data to identify trends and opportunities.
• Collaborate with teams to align strategies with insights.

Skills

Business analysis

Operational excellence

Data analysis

Stakeholder engagement

Problem-solving

Data visualization

Education

Bachelor’s degree in Information Systems or Business Management

Tools

Power BI

Excel

SQL

Job description

Job Description

Pedros Chicken is seeking a skilled and driven Business Analyst to support its growth and operational excellence across Africa. The ideal candidate will have experience in business analysis, with a strong understanding of QSR operations. Experience in the food service industry is highly advantageous. This role will focus on driving innovation and optimizing business processes by leveraging technology and data.

Key Responsibilities

Business Analysis & Insights

• Translate business requirements into functional specifications for IT and development teams.
• Analyse performance data across stores and regions to identify trends, inefficiencies, and opportunities for growth.
• Develop and maintain dashboards and reports to support decision‑making across departments.
• Conduct root cause analysis on operational challenges and recommend data‑driven solutions.

Operational & Strategic Support

• Collaborate with operations, marketing, finance, and supply chain teams to align strategies with business insights.
• Monitor and report on KPIs such as sales, customer satisfaction, labour efficiency, and food cost.
• Support pricing strategies, menu optimization, and promotional effectiveness through data analysis.

Business Process Mapping & Improvement

• Lead initiatives to map current (“as‑is”) business processes and design future (“to‑be”) processes.
• Identify gaps, inefficiencies, and bottlenecks in workflows across departments.
• Recommend and support implementation of business process improvements using technology innovations (e.g., automation, digital tools, AI‑driven analytics).

Project Management & Implementation

• Support cross‑functional projects including new store rollouts, digitisation, system upgrades, and operational changes.
• Track project milestones, manage risks, and ensure timely delivery of initiatives.

Customer & Market Analysis

• Analyse customer behaviour, feedback, and loyalty data to inform service and marketing strategies.
• Conduct competitor and market trend analysis to support strategic planning and brand positioning.

Systems & Tools

• Work with POS, ERP, and CRM systems to extract and analyse data.
• Use tools such as Excel, Power BI, SQL, and other analytics platforms to deliver insights.

Qualifications & Experience

• Bachelor’s degree in Information Systems, Business Management or related field.
• 8-10 years of experience in business analysis, preferably in retail, hospitality, or QSR.
• Strong analytical and problem‑solving skills.
• Proficiency in data visualization and reporting tools (e.g., Power BI).
• Excellent communication and stakeholder engagement skills.

Highly Advantageous

• Experience working in or with Quick Service Restaurants, especially in South Africa.
• Knowledge of food service operations, supply chain, and inventory management.