Business Analyst

Klipboard; Durban; Hybrid; ZAR 480 000 - 600 000; Full time

Job summary

A leading technology company in Durban is seeking an experienced Business Analyst to enhance ERP capabilities for Mobile Apps in e-commerce. The role involves collaborating with stakeholders, documenting requirements, and leading UAT activities. Ideal candidates should have at least 5 years of experience and be proficient in trade processes. This position offers a hybrid work model to support work-life balance.

Qualifications

• Minimum 5 years in a business analysis role with trade and e-commerce experience.
• Business Analysis certifications (CBAP, PMI-PBA) are advantageous.
• Strong experience with ERP systems is highly desirable.

Responsibilities

• Act as the in-house expert for Mobile Apps and e-commerce.
• Collaborate to translate customer requirements into features.
• Document functional and technical requirements for development teams.
• Partner with product owners for solution designs and ERP enhancements.
• Lead UAT activities and ensure system readiness.

Skills

Analytical skills

Communication

Agile development

Process modelling

Education

Bachelor’s degree in business management or related field

Advanced qualifications in e-commerce or trade operations

Job description

At Klipboard we offer a flexible hybrid work policy: three days in the office and two days remote, promoting a balanced work environment that combines collaboration with convenience.

Klipboard provides specialist software, services and support for integrated trading and business management solutions across the distributive trade, from small traders to multinational enterprises. Our mission is to design and deliver high‑performance ERP solutions that enable our customers to source efficiently, stock effectively, sell profitably and service competitively.

We are seeking an experienced Business Analyst with expertise in Mobile Apps tailored to e‑commerce and trade sales environments. This role will enhance our ERP capabilities to meet complex operational requirements such as purchase order processing, warehouse management, stock checking, delivery management, and sales.

Key Responsibilities

• Act as the in‑house subject matter expert for Mobile Apps and e‑commerce. Develop deep understanding of Klipboard’s products and configure them to deliver maximum value.
• Collaborate with stakeholders, product managers, UX/UI designers and developers to translate customer requirements into product features and enhancements.
• Document functional and technical requirements in detail to guide development teams.
• Partner with product owners to validate solution designs and ensure compatibility with trade and e‑commerce needs. Contribute to ERP enhancements that streamline B2B and B2C workflows.
• Lead UAT activities, designing scenarios that cover end‑to‑end lifecycles – purchase receipts, stock checks, delivery, and warehouse management – and confirm system readiness.

Skills, Knowledge and Experience

• Analytical and problem‑solving: advanced analytical skills, data interpretation and trend analysis to enhance operational efficiency.
• Communication and influence: clear communication of complex requirements to technical and non‑technical stakeholders, building consensus and influencing decision‑makers.
• Agile and product development: experience in Agile environments, iterative development, adaptable to evolving requirements and e‑commerce trends.
• Process modelling: mapping end‑to‑end workflows for multi‑channel sales, customer‑specific pricing and complex purchase orders.

Qualifications

• Education: Bachelor’s degree in business management, e‑commerce, operations or related field. Advanced qualifications in e‑commerce or trade operations are advantageous.
• Professional experience: Minimum 5 years in a business analysis role with significant experience in trade and e‑commerce processes. ERP experience highly desirable.
• Certifications: Business Analysis certifications (CBAP, PMI‑PBA) and relevant e‑commerce or trade management certifications are advantageous.

Key Behaviours and Attributes

• Strategic mindset: proactive, solution‑focused, translating high‑level strategies into actionable steps.
• Collaboration and teamwork: open collaboration with cross‑functional teams, fostering a constructive and high‑performing environment.
• Commitment to professional growth: dedication to continuous learning, staying current with industry trends and advancing personal expertise.

Equal Opportunities

As a global company, we value diversity and inclusion. We are committed to creating an inclusive workplace where diversity, equity and inclusion are integral. We encourage all qualified individuals to apply, regardless of background.

We do not accept agency speculative resumes. Only CVs from agencies on our approved list will be considered. Direct submissions to the careers site are not accepted.

If you require adjustments or support during the interview and offer process, please contact our TA or HR team.