Business Analyst

SpesNet Group; Centurion; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions firm in Centurion is looking for a Business Analyst to gather and analyze business requirements, translate them into actionable user stories, and facilitate communication between stakeholders. Candidates should have a relevant degree and at least 2 years of experience. Strong analytical, communication, and collaboration skills are essential. The role involves supporting Agile processes and ensuring alignment with project goals.

Qualifications

• Minimum 2 years’ experience in business or system analysis.
• Strong analytical and conceptual thinking skills.
• Proficiency in project management tools.

Responsibilities

• Gather and analyze business requirements from stakeholders.
• Develop user stories and functional specifications.
• Maintain the product backlog and conduct peer reviews.

Skills

Analytical skills

Problem-solving skills

Collaboration

Communication skills

Data analysis

Education

Bachelor's degree in Business Analysis

Tools

Microsoft Office Suite

Jira

SQL

Job description

Essential Job Functions:

A Business Analyst at MediCharge assumes a multifaceted role encompassing diverse responsibilities spanning across business analysis, product specification, and documentation.

The following key tasks are integral to the position:

1. Business Requirements Gathering and Analysis:
   • Collaborate with stakeholders, including end-users, business leaders, and technical teams, to define business needs and desired outcomes.
   • Conduct thorough research and analyze data to uncover improvement opportunities and inform system requirements.
   • Translate business needs and desired outcomes into a Business Requirement Specification (BRS) or functional specifications and User Stories (with assumptions and acceptance criteria) that are well-defined, testable and achievable.
   • Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
   • Apply Agile methodologies (e.g., backlog refinement, sprint planning) to translate business requirements into actionable user stories and acceptance criteria.
   • Maintain and prioritize the product backlog, ensuring that it reflects the most valuable and actionable items.
   • Apply data-driven insights and process modeling to identify opportunities for workflow automation or optimization.
2. Communication, Collaboration and Documentation:
   • Act as a liaison between business stakeholders and project teams, ensuring clear and consistent communication throughout the project lifecycle.
   • Review approved client requirements and product specifications with the development and testing team and address queries.
   • Effectively communicates insights and plans to cross-functional team members and management.
   • Collaborate with the development and testing team to create and refine comprehensive documentation, including user stories, flowcharts, process flows and technical specifications (where needed), that effectively communicate requirements.
   • Present findings and recommendations to stakeholders in a clear and concise manner and address any questions or concerns raised.
   • Create process models, specifications, and diagrams to provide direction to developers, testers and/or the project team.
   • Write and maintaining user stories and acceptance criteria and defining the Definition of Done (DoD) for user stories.
   • Validate product specifications with clients and stakeholders.
   • Use collaboration tools such as Jira, Teams, SharePoint and Bizagi for documentation and visualization.
   • Ensure that documentation and communication align with Agile ceremonies and change management processes.
   • Facilitate workshops and feedback sessions to ensure continuous alignment.
3. General:
   • Participate in Agile ceremonies (retrospectives, sprint reviews).
   • Support data validation and integration testing during UAT.
   • Ensure alignment between business requirements and implemented solutions.
   • Work collaboratively with the Project Manager to develop and update project plans, timelines, and estimates.
   • Maintain and update project documentation as needed.
   • During Pilot, provide training and support to end-users, on functionality or projects. This may involve updating training materials as well as conducting training sessions.
   • Handle client queries during Pilot and Roll-out phase and refer errors to testing team.
   • Monitor system performance and user feedback during go-live and post-deployment to recommend improvements.

Skills, experience, and functional requirements:

• A bachelor’s degree or diploma in Business Analysis or related field.
• At least 2 years’ experience in business or system analysis (Healthcare experience advantages).
• Exceptional analytical, conceptual thinking and problem-solving skills, with a keen eye for detail.
• Excellent collaboration, interpersonal, listening, and communication skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools (MS Project and Jira - preferable).
• Experience with data analysis and visualization techniques and tools.
• Microsoft Access and/or SQL experience will be advantageous.

NOTE: This job description is not an exhaustive list of duties, and the successful candidate may be required to perform other tasks as assigned.