Business Analyst

The Foschini Group; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading retail company in Cape Town is seeking an experienced Business Analyst to manage requirements, support HR processes, and contribute to change management initiatives. The ideal candidate will possess strong communication and conflict management skills, with 3-5 years of relevant experience. This role offers the opportunity to work in a dynamic environment with a focus on continuous improvement.

Qualifications

• 3 - 5 years of experience as a Business Analyst.
• Experience working in an Agile environment.
• Systems Analysis experience.

Responsibilities

• Manage requirements' lifecycle and BA activities.
• Evaluate Change Requests and provide assessments on processes.
• Produce Functional Specifications including necessary diagrams.

Skills

Conflict management skills

Excellent communication skills

Decision-making skills

Problem-solving skills

Facilitation skills

Organised and thorough

Education

Bcom Information Systems

Job description

JOB DESCRIPTION

Key Responsibilities

• Requirements' lifecycle management
• Planning and monitoring of BA activities
• Evaluation of Change Requests in order to collate and provide estimations and the assessment of changes on business processes.
• Meet with Stakeholders to elicit, understand document functional requirements and performance critical analysis on the information provided
• Produce Functional Specifications including flowcharts, use cases, wireframes and any other diagrams required to clarify business understanding
• Support and Collaborate with relevant Fuse Teams around People Connect, Synergy, Freshchat etc.
• Manage unit testers to ensure that configuration work according to the requirements
• Manage Quality Assurance Testing to sign-off development meets requirements
• User Acceptance Testing / Provide guidance to business on UAT
• Ability to initiate policy Development and Implementation assessment
• Data Collection and Analysis to aid decision making
• Reviewing current process and reporting
• Business Case Contribution

Qualifications and Experience

• 3 - 5 years of experience as a Business Analyst
• Bcom Information Systems or similar qualification
• Systems Analysis experience
• 3+ years working in an Agile environment
• Experience working with HR processes and procedures (legislative and other)
• Change management support and implementation expertise.
• To provide change management support
• HR System knowledge advantageous

Skills

• Strong conflict management skills
• Excellent written communication, presentation and negotiation skills
• Sound judgement, decision‑making, and problem‑solving skills
• Good facilitation skills and the ability to articulate ideas effectively.
• Organised and thorough

Continuous Improvement Principles

Continuous Improvement Principles

Behaviours

• Applies market and business insights in order to drive organisational objectives
• Effectively works with others to achieve shared goals
• Creates an environment within collaboration sessions to foster and nurture a culture of creativity which drives success
• Thinks and plans strategically, focusing on the long‑term goals and objectives of the organisation
• Understands and navigates dynamics created by processes, systems, and people
• Assesses and improves the efficiency, effectiveness, and quality of various work processes
• Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
• Interprets and simplifies complex and contradictory information when eliciting and collaborating with multiple teams
• Takes accountability and ensures others are held to account on agreed upon delivery of outputs
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
• Reporting and analysis to track and feedback on progress of outputs

Employment Equity Statement

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people.

They are our greatest asset.

TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions.

Our vision is to create the most remarkable omnichannel experiences for our customers.

TFG is more than a workplace, it's a launchpad for your growth.

Join us and explore endless growth opportunities across our diverse brands.

We're a purpose‑led business, and on this team, you'll share the pride of making an impact across a whole industry.

We're the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About the Team

The human resources team strive to create the best experience for all employees throughout the organisation, focusing on people and culture.

This team is responsible for talent acquisition, on‑boarding, performance management, development, career progression, employee relations and remuneration.