Business Analyst

Boardroom Appointments; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading recruitment agency in South Africa is seeking an experienced Senior Business Analyst to support and enhance retail operations. The ideal candidate will bridge the gap between stakeholders and technical teams, focusing on the retail value chain from procurement to customer engagement. This role requires a Bachelor's degree, business analysis certification, and 6-8 years of relevant experience in the retail field. Strong analytical and communication skills are essential. Join a dynamic team and contribute to transforming retail efficiency.

Qualifications

• 6-8 years of experience as a Business Analyst, preferably in a retail environment.
• Proven experience working across the retail value chain.
• Experience with Agile, Waterfall, or Hybrid project environments.
• Strong track record of supporting retail systems implementations.

Responsibilities

• Elicit, analyze, and document business requirements across the retail value chain.
• Collaborate with teams to define solutions and support implementation.
• Support testing and validation of solutions.
• Create and maintain documentation such as BRDs and user stories.

Skills

Business Analysis

Retail Operations Knowledge

Agile Methodologies

Waterfall Methodologies

Communication Skills

Education

Bachelor's degree in Business Administration or related field

Business Analysis certification (CBAP, PMI-PBA)

Job description

Job Summary

The Senior Business Analyst (BA) is responsible for identifying business needs, analyzing requirements, and proposing solutions that deliver value within the retail sector. This role plays a critical part in bridging the gap between business stakeholders and technical teams, with a focus on the end-to-end retail value chain including procurement, inventory management, merchandising, store operations, and customer engagement.

Responsibilities

• Elicit, analyze, and document business requirements across the retail value chain.
• Collaborate with cross-functional teams to define solutions and support implementation.
• Support the development and execution of project plans aligned with business goals.
• Perform gap analysis and identify areas of improvement within retail operations.
• Define and document current and future state processes using appropriate tools.
• Facilitate workshops, interviews, and design sessions with business stakeholders.
• Support testing and validation of solutions to ensure business requirements are met.
• Create and maintain clear documentation such as BRDs, user stories, and process maps.

Qualifications

• Matric and a bachelor's degree in business administration, Information Systems, or related field.
• Business Analysis certification (e.g., CBAP, PMI-PBA) is preferred.

Experience

• Minimum 6-8 years' experience as a Business Analyst, preferably in a retail environment.
• Proven experience working across the retail value chain including buying, planning, warehousing, store operations, POS, ecommerce, and customer service.
• Minimum 6-8 years' experience as a Business Analyst, preferably in a retail environment.
• Warehouse Management Supply Chain BA expertise, we need deep knowledge of Supply Chain Inventory Management, Inbound, Outbound, Order Management, Receiving, Integration, Picking, Reporting, Finance, Bookings, Dispatch, Pack Changes, Master Data all the normal business procedures for Supply Chain Management and Warehouse Management
• Experience in Agile, Waterfall, or Hybrid project environments.
• Strong track record of supporting retail systems implementations (e.g., ERP, WMS, CRM, OMS).