Bsp Refunds Administrator

Travellab Africa Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A travel service provider is seeking a BSP Refunds Administrator to process refunds and EMD refunds efficiently. The ideal candidate must have a minimum of 5 years' experience, attention to detail, strong communication skills, and understanding of airline ticketing. They will ensure accurate refund processes and timely responses to queries, while working independently and as part of a dynamic team.

Qualifications

• Minimum 5 years relevant experience.
• Strong fares knowledge and understanding of airline ticketing rules is essential.
• Knowledge of automated refund calculations and processing refunds on BSP Link.

Responsibilities

• Processing refunds on BSP Link and GDS system daily.
• Ensuring accurate refund values to minimize ADMs from errors.
• Issuing credit notes for processed refunds.
• Responding to refund queries within 24 hours.

Skills

Attention to detail

Strong communication skills in English

Ability to work under pressure

Team player

Education

National Senior Certificate or relevant Travel and Tourism NQF4 qualification

Tools

GDS Amadeus

Job description

About the Role

As a BSP Refunds Administrator you will process refunds and EMD refunds as requested by consultants. (This role is planned to be based in Century City).

The ideal candidate is detail-oriented, customer-focused, and thrives in a dynamic environment.

Duties & Responsibilities (but not limited to)

• Processing refunds on BSP Link and the GDS system daily.
• Ensuring accurate refund values to minimize ADMs resulting from errors.
• Applying the correct cancellation penalties to each refund.
• Issuing credit notes for processed refunds.
• Responding to refund queries submitted via the Ourweb within 24 hours.
• Following up on refunds submitted via BSP Link.
• Providing support to the BSP Department as and when required.

Skills, Experience & Qualifications

• Education: Minimum National Senior Certificate or relevant Travel and Tourism NQF4 qualification.
• Experience: Minimum 5 years relevant experience.
• Strong fares knowledge and understanding of airline ticketing rules is essential.
• GDS Amadeus - advanced.
• Knowledge of automated refund calculations and processing refunds on BSP Link.
• Excellent attention to detail and accuracy.
• Strong communication skills in English.
• Ability to work under pressure and meet deadlines.
• Ability to work independently and as part of a team.
• Team player with good organisational skills.
• Investigative nature.
• Proactive in role.

About the Team

The BSP Team serves to support the ClubTravel B2B business, assisting our franchise partners with travel-related queries, and aiming for speedy resolution.

This role involves managing franchise client interactions across various channels to ensure a high-quality, error-free service. Due to high volumes, candidates must be able to work under pressure and manage competing priorities while maintaining attention to detail and service excellence.