Browns Jewellers Services Coordinator

Browns Jewellers; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury jewellery retailer in Johannesburg is seeking a skilled Services Coordinator to support operations. The ideal candidate will have strong organisational and communication skills, and experience in an administrative role within a workshop environment. You will manage service requests and liaise with UK-based workshops. This role offers comprehensive training and development in the luxury jewellery sector.

Qualifications

• Previous experience in an administrative role within a manufacturing or workshop environment.
• Experience working in a fast-paced environment.
• Previous UK work experience is advantageous.

Responsibilities

• Receive and verify service requests from UK boutiques.
• Prepare quotations for service work.
• Maintain relationships with UK workshops.
• Manage and track workshop service orders.
• Assist in preparing performance reports.
• Handle client queries related to workshop services.

Skills

Organisational skills

Communication skills

Attention to detail

Proficiency in Microsoft Office

Ability to manage multiple tasks

Tools

Inventory management systems

Job description

Since 1934 our family has been the premier South African diamond jewellery manufacturer and retailer. Over the past decade, our brand has expanded across the United Kingdom and we continue to grow our global footprint. With six existing stores in the UK and more on the way, Browns is taking our 91-year legacy of classic, timeless elegance to the world. We pride ourselves on our rich heritage and our commitment to crafting exceptional, bespoke jewellery. Our workshop plays a key role in ensuring the high quality of our products, and we are looking for a skilled and organised Services Coordinator to support the smooth running of our operations abroad.

Our proposition is a comprehensive induction, training and development program that will launch one talented individual into a Luxury Jewellery Services Coordinator role. You will be based at our local South African Support Office and apply your learnings and deliver to our exceptional client and service standards.

Minimum Requirements

• Previous experience in an administrative role, preferably within a manufacturing or workshop environment
• Strong organisational skills and attention to detail
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office (Word, Excel, and Outlook)
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Experience working with inventory management systems would be advantageous
• Previous UK work experience would be highly advantageous

Key Responsibilities

• Receive and verify service requests from our UK boutiques.
• Prepare quotations for service work from up to three UK-based jewellery workshops.
• Maintain the relationship with the UK-based jewellery workshops ensuring optimum value for Browns.
• Manage and track workshop service orders.
• Coordinate with internal departments.
• Maintain accurate records of stock and workshop service timelines.
• Assist in preparing reports on performance and workshop service output.
• Handle client queries related to workshop services and ensure excellent communication.
• Support the team with ad-hoc administrative tasks to help maintain workflow.