Broker Claims Support Specialist – Claims & Service

Telesure Investment Holdings (TIH); Durban; On-site; ZAR 200 000 - 250 000; Full time

Job summary

A leading financial services provider in Durban seeks an individual experienced in managing and processing insurance claims. The role involves guiding brokers and policyholders, ensuring compliance with regulations, and supporting continuous improvement practices. Ideal candidates will have a Grade 12 qualification plus FAIS and RE5 certifications, along with 1-3 years' experience in the financial services industry.

Qualifications

• Essential experience of 1-3 years in the Financial Services industry.
• Short-term insurance product knowledge is advantageous.
• ROC experience is advantageous.

Responsibilities

• Manage and process claims by guiding brokers and policyholders.
• Conduct initial reviews of claims documentation.
• Maintain files containing correspondence and records.
• Support stakeholder engagement activities.
• Ensure compliance with service level agreements and quality standards.

Skills

Team collaboration

Customer service

Data management

Compliance knowledge

Education

Grade 12/ SAQA Accredited Equivalent

FAIS and RE5 qualification

Class of Business – product knowledge

Job description

A leading financial services provider in Durban seeks an individual experienced in managing and processing insurance claims. The role involves guiding brokers and policyholders, ensuring compliance with regulations, and supporting continuous improvement practices. Ideal candidates will have a Grade 12 qualification plus FAIS and RE5 certifications, along with 1-3 years' experience in the financial services industry.