Broadband / Voip Engineer

Scg South Africa; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading telecommunications company in South Africa is seeking a Junior VOIP Support Engineer and Broadband/Data Support Engineer. The role involves providing technical support and troubleshooting for broadband and VOIP services, installing and configuring network devices, and ensuring optimal performance. Candidates should have experience in technical assistance and the ability to document issues effectively. This position offers an opportunity to work in a dynamic industry with a focus on customer satisfaction.

Qualifications

• Experience in providing technical support for broadband or VOIP products.
• Strong problem-solving skills in network connectivity issues.
• Ability to document and report technical issues and solutions.

Responsibilities

• Respond to customer inquiries and requests.
• Diagnose and resolve technical issues.
• Provide guidance and training on broadband and VOIP products.

Skills

Technical assistance

Troubleshooting

Installation and configuration of network devices

Quality assurance testing

Customer service

Tools

Routers

Modems

Switches

Job description

Overview

Job Summary : As a Broadband / Data support engineer, you will be responsible for providing technical assistance and troubleshooting to customers who use our broadband and data products and services. You will also be involved in installing, configuring, and maintaining broadband and data systems and devices, such as routers, modems, switches, and cables.

Responsibilities

• Respond to customer inquiries and requests via phone, email, or ticketing system.
• Diagnose and resolve technical issues related to broadband and data systems, devices, applications, and network connectivity.
• Provide guidance and training to customers on how to use our broadband and data products and services effectively.
• Install, configure, and update broadband and data systems and devices according to customer specifications and requirements.
• Perform quality assurance tests and monitor system performance and availability.
• Document and report technical issues, solutions, and feedback to the relevant teams.
• Collaborate with other engineers and technicians to ensure customer satisfaction and service quality.
• Stay updated on the latest trends and developments in broadband and data technology and industry standards.

Job Goals (Broadband / Data)

• To provide timely, accurate, and professional support to our customers who use our broadband / data products and services.
• To ensure the optimal performance, reliability, and security of our broadband / data systems and devices.
• To contribute to the improvement and innovation of our broadband / data products and services.

Job Title (Broadband / Data)

Junior VOIP Support Engineer

Overview

Job Summary : As a VOIP support engineer, you will be responsible for providing technical assistance and troubleshooting to customers who use our VOIP products and services. You will also be involved in installing, configuring, and maintaining VOIP systems and devices, as well as performing quality assurance tests and resolving issues.

Responsibilities

• Respond to customer inquiries and requests via phone, email, or ticketing system.
• Diagnose and resolve technical issues related to VOIP systems, devices, applications, and network connectivity.
• Provide guidance and training to customers on how to use our VOIP products and services effectively.
• Install, configure, and update VOIP systems and devices according to customer specifications and requirements.
• Perform quality assurance tests and monitor system performance and availability.
• Document and report technical issues, solutions, and feedback to the relevant teams.
• Collaborate with other engineers and technicians to ensure customer satisfaction and service quality.
• Stay updated on the latest trends and developments in VOIP technology and industry standards.

Job Goals (VOIP)

• To provide timely, accurate, and professional support to our customers who use our VOIP products and services.
• To ensure the optimal performance, reliability, and security of our VOIP systems and devices.
• To contribute to the improvement and innovation of our VOIP products and services.