Breakfast Attendant

Innisfree Hotels; Paarl; On-site; ZAR 60 000 - 80 000; Full time

Job summary

A hospitality company in South Africa is seeking a Breakfast Attendant to ensure a high-quality breakfast experience for guests. Responsibilities include assembling breakfast buffets, maintaining cleanliness, and providing customer service. Ideal candidates should possess a high school diploma and a year of customer service experience. Excellent communication and multitasking skills are essential, and candidates must thrive in a team-oriented environment.

Qualifications

• Minimum 1 year of customer service experience, preferably in hospitality.
• Ability to interpret instructions provided in various formats.
• Effective communication in English required.

Responsibilities

• Assemble and disassemble breakfast buffets.
• Ensure buffet is well-stocked and maintain cleanliness.
• Greet guests and provide quality service by responding to requests.

Skills

Customer service

Communication skills

Multi-tasking

Team player

Education

High school diploma or equivalent

Job description

Location

Mercantile Hotel New Orleans

Breakfast Attendants are responsible for assembling and disassembling breakfast buffets and ensuring that the buffet always remains well-stocked for a great breakfast. In full-service establishments, Breakfast Attendants receive requests from customers and communicate them to the kitchen staff, and clear tables.

Essential Duties and Responsibilities

• Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promote a positive and caring work environment by addressing resolving any conflict in a calm and poised manner.
• Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
• Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule.
• Provide quality service to all guests by responding to their requests promptly, and efficiently.
• Prepare, set up, stock, take down, clean, and provide quality breakfast products, adhering to all recipe and presentation standards.
• Responsible for creating an impressive breakfast experience for all guests.
• Clearing cutlery and crockery from customers' tables, wiping dining tables, cleaning and replenishing tabletop condiments throughout the shift.
• Provide information and assistance to hotel guests regarding local and property amenities.
• Assist guest efficiently and courteously in all hospitality related functions, while ensuring that all breakfast service is being maintained and served according to brand standards.

Inventory breakfast items regularly; order or purchase items as necessary or provide an order for the manager.

• Assist in maintaining cleanliness of public areas.
• Show initiative in job performance by anticipating the needs of guests and team members.
• Follow all company’s policies, procedures, and meet standards.
• Must maintain a clean and safe work environment and report any safety issues to management immediately.
• Perform any other duties as assigned by management.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of customer service experience required, hospitality industry preferred.
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Must be able to multi-task and be detail oriented.
• Must be a team player.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.